Business Development Officer — IT Products & Services at a Reputable Company

Location: Nairobi City, Remote/Hybrid

About the Role:

TecFlax Solutions Limited is looking for a proactive Business Development Officer to drive revenue growth by identifying, engaging, and closing opportunities for its IT products and services (software, cloud, managed services, cybersecurity, infrastructure, and consulting). You will build pipeline, nurture customer relationships, and work closely with technical and delivery teams to convert prospects into long-term clients.

Key Responsibilities:

1. Identify and qualify new business opportunities across target markets and verticals.
2. Develop and execute territory and account plans to achieve sales targets and KPIs.\
3. Conduct prospecting (cold outreach, networking, events, referrals) and manage sales cycle from lead to close.
4. Present product/service value propositions, create tailored proposals, and lead negotiations.
5. Coordinate with pre-sales/technical teams to design solutions, demo products, and prepare SOWs.
6. Maintain CRM with accurate pipeline, activity logs, forecasts, and account information.
7. Build and maintain long-term relationships with clients and channel partners; upsell and cross-sell services.
8. Track market trends, competitor activity, and customer needs; provide feedback to product and marketing teams.
9. Represent the company at industry events, webinars, and client meetings.

Required Qualifications:

1. Bachelor’s degree or diploma in Business, IT, Marketing, or related field.
2. 2+ years of business development or sales experience — preferably selling IT products or services.
3. Proven record of meeting or exceeding sales targets.
4. Strong understanding of IT services (cloud, SaaS, managed services, cybersecurity, infrastructure).
5. Excellent communication, presentation, and negotiation skills.
6. Comfortable with consultative selling and technical conversations.
7. Experience using CRM systems (Salesforce, HubSpot, or similar) and sales tools.
8. Self-motivated, target-driven, and able to work independently and in teams.

Preferred Qualifications:

1. Experience selling to enterprise customers.
2. Existing network of industry contacts and channel partners.
3. Familiarity with procurement and RFP processes.
4. Technical certifications or background in IT solutions.

Key Performance Indicators (KPIs):

1. New revenue generated and quota attainment.
2. Number of qualified leads/opportunities created.
3. Pipeline value and conversion rates.
4. Average deal size and sales cycle length.
5. Customer retention, upsell rate, and customer satisfaction

Compensation & Benefits:

1. Competitive base salary (dependent on experience, range between KES. 60,000 to KES. 80,000) + commission/bonus plan.
2. Training and professional development budget.
3. Flexible/remote work options (if applicable).