Engineer – Data Centre Management at HCS Affiliates Group

Role Profile

• Job Grade:    Band 2.2
• Primary Reporting:     Manager – Operations Support
• Secondary Reporting    HOD – Operations & Maintenance
• Department:     Technology
• Leadership Level:    Execution Function

Job summary/ Job purpose/ Role Intent:

Responsible for implementing and enforcing the management of space utilization, projects installation, acceptance, service provisioning, faults management, preventive maintenance cycle management. 

Organization Structure (must include who this position reports to)

Key Responsibilities

• Providing operational support that will involve monitoring system performance, making defect repairs, testing the application after any changes are made, and tuning.
• Participating in team activities such as peer code reviews to improve the overall quality of team deliverables.
• Working collaboratively in cross functional teams to deliver solutions.
• Managing and supporting 3rd party software developers and other integration partners both internal and external.
• Research and development of new features, solutions & technologies.
• Fault management, change management and preventative maintenance activities ensuring maximum MTBF and minimal MTTR
• Implement and enforce Data Centre procedures pertaining to: i. Space ii. Power iii. Cooling iv. Installation & acceptance v. Change management 
• Analyse trends, undertake root cause analysis, identify key issues and provide clear and concise RCA documentation to facilitate continued improvement.

Principal Outputs of this role

Implement and enforce Data Centre procedures pertaining to: 

• Space 
• Power
• Cooling
• Installation & acceptance v. Change management

Qualifications- Academic and Professional

• Bachelors degree in Electronic Engineering or related field
• Higher Diploma in Electrical and Electronic Engineering
• Data centre certification course 

Experience

• 2 years experience as Data Centre Engineer
• Competencies
• Working knowledge of GSM network technology and an understanding how each contract impacts the running of the Telkom Kenya infrastructure
• Planning and organizing.
• Good knowledge of  Telco’s core networks, interconnectivity and customer impact 

Functional Competencies

• Team Work: Contributes actively to a working environment in which colleagues work co-operatively with each other, accepting collective responsibility. Teams achieve high standards of performance by continually reviewing objectives and priorities
• Innovation: Is eager to develop new ideas and concepts for identifying better solutions to current and future problems. Creates a  climate in which new approaches are not only welcomed but also expected from everyone in the organisation to  continuously improve overall performance and generate new business ideas
• Managing Risks: Review calculated risks after considering the potential organizational and stakeholder concerns; Identifies areas of  potential risks and create backup plans for any contingency; Encourages others to explore new opportunities for business
• Analytical Thinking: Comprehend and identify patterns or connections between situations that are not obviously related, and identify key or underlying issues in complex situations. It includes using creative, conceptual or inductive reasoning