Call Center Co-ordinator at Lorenzo Drycleaners

• Oversees customer communication channels, manages call center staff schedules, and ensures excellent client satisfaction.

Responsibilities

• Manage incoming and outgoing calls efficiently.
• Supervise call center staff and ensure timely responses.
• Monitor service quality and handle escalations.
• Generate daily/weekly reports on customer interactions.

Requirements

• Diploma or degree in Customer Service, Communication, or related field.
• 2+ years in a similar supervisory role.
• Strong leadership and multitasking skills.
• Excellent written and verbal communication.