Call Center Officer at OYA Microcredit

Job Summary:

We are looking for a skilled HR Officer who will recruit, support and develop talent through developing policies and managing procedures. You will be responsible for administrative tasks and you’ll contribute to making the company a better place to work.

Responsibilities:

• Answering or making calls to customers to learn about and address their needs, complaints, or other issues with products or services.
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
• Engaging in active listening with callers, confirming or clarifying information, and diffusing angry clients, as needed.
• Building lasting relationships with clients and other call center team members based on trust and reliability.
• Utilizing software, databases, scripts, and tools appropriately.
• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
• Making sales or recommendations for products or services that may better suit client needs.
• Taking part in training and other learning opportunities to expand knowledge of company and position.
• Adhering to all company policies and procedures.

Requirements and skills :

• Recent university graduate
• Strong oral communication skills
• Extremely strong interpersonal skills
• Innate empathy and compassion to deliver world-class customer service
• Ability to operate under intense pressure
• Computer literacy and proficiency and experience in common software such as MS Word and Excel
• Strong analytical skill

Gross Salary: is Ksh 35,000 to Ksh 40,000