At NALA we decided to prioritise two goals: reducing the cost and increasing reliability for sending money. We partner with governments to acquire licences, which in turn, these enable us to build innovative products and services, unlocking faster, safer, and more affordable cross-border payments.
Your Mission
At NALA, customer support is where trust is built. We are hiring a Customer Support Team Lead to own how we show up when it matters most: when transactions fail, money is delayed, a
Your Mission
You will own how customers and partners are onboarded into RAFIKI, leading a team responsible for reviewing, verifying, and approving onboarding cases across markets.
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Your Mission
You will own how vendors enter NALA.
Your mission is to ensure every vendor is onboarded accurately, efficiently, and in full compliance with our internal standards and
Key Responsibilities
People Operations & Documentation Support
Support onboarding and offboarding processes, including preparation and coordination of required documentation
Support ma
Your Responsibilities In This Role
Manage routine operational tasks to ensure timely processing of remittance transactions
Monitor transaction volumes and address any operational issues promp
Your Mission
As a Customer Success Representative at Rafiki (by NALA), you will play a pivotal role in helping our clients harness Africa’s leading cross-border payments API to streamli
Your Responsibilities in this Role
Draft, review, and negotiate a variety of agreements including vendor, customer, and partnership contracts.
Maintain organized, compliant records and trackin
