Sales Account Relationship Manager at Safaricom Kenya

We are pleased to announce the following vacancy in the Enterprise Sales & Retention – Large Enterprise and Public Sector  within the Enterprise Business Unit Division.   In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Detailed Description

Reporting to the Sector Manager – Enterprise Sales & Retention – Corporate & Public, the position holder will develop and manage relationships and service experience among Financial Services and Insurance (FSI) Organizations to ensure growth, profitability and retention.

Job Requirement

• To identify growth, upselling and cross-selling opportunities within FSI Sector i.e. Banking, Micro-Finance, Sacco’s and Insurance Organizations
• Develop Strategic plans for Account/ Relationship engagement and ensure implementation of tactical plans including pipeline management
• Develop strong relationships at CXO level within the Target Market List (TML) and wider Buying Centers to understand mid-to-long term Organizations objectives.
• Drive identification and adoption of relevant segment propositions
• Formulate Account Development Plans, Opportunity Roadmaps and Pipeline Management for sales cycle
• To effectively manage the existing and new accounts through improved customer experience by managing end to end process and ensure compliance to service agreement requirements
• Develop and execute customer ring fencing strategies in FSI Vertical
• To respond to enterprise customer related issues so as to provide consistent quality of service and get excellent customer rating
• To prepare weekly and monthly reports on Sales Performance and Market Insights from day to day engagements.

Qualifications

Job Requirements

• Degree in Commerce/ ICT or Business related;
• Sales experience of 4-5 years preferably managing in a B2G or B2B environment;
• Knowledge/ Work experience in ICT and Financial Sector will be an added advantage;
• Strong relationship building skills, preferably from a major blue chip company;
• Drive identification and adoption of relevant segment propositions