Aftersales Intern at Sun King (Formerly Greenlight Planet)

About the role:

• The aftersales Intern will play a key part in assisting our partnership customers by handling inquiries, assisting with warranty claims, and contributing to the continuous improvement of our support systems. He/she will also be involved in data analysis, SOP documentation, and bot/website development projects. This internship offers a hands-on opportunity to grow your skills in customer service, operations, and cross-functional team work within a dynamic, fast-paced environment.

What you would be expected to do:

• Provide exceptional assistance to partnership customers, addressing inquiries and resolving issues promptly.
• Assist with warranty claim processing, ensuring efficient and accurate handling of claims.
• Assist in developing, maintaining, and updating the product support portal to enhance service quality.
• Assist in creating troubleshooting manuals and training sessions. 
• Record and analyse data to identify trends, improve processes, and assist decision-making.
• Contribute to website and Bot development, updates, and improvements.
• Work with cross-functional teams to assist various projects and initiatives.
• Maintain detailed and organized records of customer interactions and assistance activities.
• Contribution to SOP documentation.
• Any other tasks assigned.

You would be a strong candidate if you:

• Have relevant work experience
• Possess a bachelor’s degree or its equivalent is required. 
• Are tech-savvy with a strong comprehension of customer assistance tools and technologies
• Have the ability to establish and maintain effective relationships with different stakeholders.
• Are familiar with operational tools such as Google Sheets, Excel, PowerPoint, and Google Slides.
• Possess excellent customer management skills
• Are an excellent communicator and have good people relations skills
• Demonstrate strong analytical skills and attention to detail
• Are experienced with data recording and analysis.
• Have the ability to work alone and as part of a team
• Are proactive, eager to learn, and able to manage multiple tasks effectively.