Analyst Flight Disruption and Revenue Enhancement at Kenya Airways

Brief Description        

• Ensure proper, efficient,effective and economical way of handling schedule changes (CV), flightdisruptions (WW) and ensuring passenger re-accommodation and re-protection bothinbound and outbound.
• Ensure continuous revenuegeneration on all KQ flights by pro-actively capturing revenue opportunities,ensuring revenue integrity and minimizing inventory spoilage (flying an emptyseat) and to achieve overall company revenue and passenger targets.

Detailed Description        

• Ensuring passenger re-accommodation andre-protection both outbound and inbound.
• Ensure the most effective reroute/rebooking options are chosen when disruption occurs.
• Assist the network on forcebooking as perinitial classes due disruptions.
• Lead in continuous engagements withschedules planning to design schedule change process that ensures alignment ofKenya Airways flights in inventory.
• Ensure the most cost effective re-routeoptions are chosen when disruptions occur using SkyTeam partners, JV partners ,reprotection agreements and interline SPA partners.
• Maximum retention on KQ services followedby selective usage of SPA and Hotel accommodation.
• Support inventory team to perform timely flight steering toavail the right seat to the right customer at the right price in the righttime.
• Support the entire Revenue Management functions after officehours, weekends and public holidays.
• Manage costs by proactively negotiating with other carriersto take our passengers at lower negotiated rates during disruptions.
• Processing of Special Service Requests (SSRs) to ensurequality customer satisfaction (INFT, WCOB, STCR, WHCS, SPML, Plusgrade,Blocked/ Unblocked seats). 
• Work closely with OCC Duty managers during disruptions todeploy the right equipment on the right route to maximize revenue and reduce onoperational cost.
• Re-protect passengers incase of equipment changes to ensureseamless customer service.
• Update Adhoc flight changes in Altea Inventory systems.
• Provide rerouting alternatives for passengers during flightdisruptions in close coordination with CEC, Sales and airline partners.
• Continuously reconcile and synchronize planned versus filedflight schedule/ equipment to ensure optimal revenue gain per flight.
• Provide 24/7 PRM support to the business all the year round.
• Provide best available options thatreturn the operations to normal as soon as possible ensuring minimumdisruptions.
• Provide support to Staff travel/Salesteam for duty booking confirmations.
• Close co-ordination with crew schedulingand engineering team - Block/unblock unserviceable seats and unblock seats for positioningcrew.
• Work closely with CEC, Sales offices andthe network to provide efficient rebooking options.
• Support quick email responses to requestsfrom CEC, ATO, CTO and Outstations.
• Assist the network on force-bookings asper initial classes for MEDA, INADs, special market offers, promotions andancillary services by manager authority.
• Prepare and analyze the schedule changeSET report, flight disruption report and circulate the same to all relevantstakeholders.
• Prepare Loads Signal (Losig) reports dailyon flight booking loads performance (Low or oversale) to facilitate DMO/ MOCminimize Adhoc disruptions.
• Prepare daily reports on reconciledversus planned flight schedule/ equipment for future use in decision making.
• Prepare daily SSR reports to trackrevenue performance on Special Service Requests made.
• Prepare force booking report to assist inminimizing revenue loss through booking integrity.

Job Requirements        

• A professionaldegree with a strong emphasis on a business-related field e.g. Statistics,Economics, Mathematics or commerce.
• Minimum 3 yearsairline experience in commercial, ground services or operations.
• Good knowledgeof inventory, Revenue management and Kenya Airways products.
• Training inFares and Ticketing/ Reservation.
• Proficiency inthe usage of airline passenger system.
• 3 years airline experience in commercial, ground services or operations.

Additional Details        

• Good Analyticalskills.
• GoodEntrepreneurial skills.
• Goodnegotiation skills
• Goodcommunication skills
• Goodinterpersonal skills.
• Problem solvingskills
• Goodpresentation skills