Baggage Services Team Leader (H08) at Kenya Airways

Brief Description        

• To ensure and maintain a healthy, safe, Secure and working environment, in compliance with the relevant industry regulatory and legislative requirements, company procedures, regulatory authorities and requirement of the customer airlines.

Detailed Description        

• Maintain awareness and brief all staff with regards to occupational/operational safety and adhere to standard procedures. This should include third party contractor’s staff.
• Pre-plan for adequate manpower and equipment as per workload and their effective deployment.
• Ensure bags are sorted and handled according to the airline Service Level Agreement.
• Ensure serviceability of all equipment at the sorting area, prompt reporting/recording of faults and follow up to ensure continuous operations.
• Ensure accounting and reconciliation of all bags at the sorting area.
• Constantly monitor staff to prevent baggage theft or pilferage and report any deficiency.
• Trouble-shoots and liaises with BRS staff in case of problems with scanners or bags.
• Ensure that interline transfer bags are accounted for and transferred timely to ensure On Time Performance.
• Adhere to KQ WAY principals and best practices.
• Promote and maintain a positive safety culture, a healthy, secure and cost-effective operation for Kenya Airways and Customer Airlines operations and ensure compliance with the relevant industry/legislative requirements and company procedures to ensure a healthy and safe work environment.
• Identify and report hazards, near misses, incidents and accident.
• Ensure compliance to all relevant policies, processes and procedures is achieved so that work is carried out in a controlled and consistent manner.

Job Requirements        

• Minimum O level/ Cand
• Diploma in hospitality/service discipline
• 3 years’ experience in Ramp Services
• Knowledge of IATA baggage related resolutions/recommendations
• Knowledge in Baggage tracing systems, BRS and the Departure Control System  
• Safety Management Systems Training (SMS) · Airside Safety Training
• Baggage Handling
• Dangerous GoodsCategory 8 (CAT 8)
• Aviation Security Awareness
• Load Control Awareness
• Airside Driving Permit (ADP)

Additional Details        

• Supervisory skills.
• Process awareness.
• Analytical.
• Computer literate.
• High level of integrity.
• Committed to achieving and maintaining high quality standards.
• Passionate about offering quality service.
• Self-driven.
• Ability to work under pressure.