Established in 2019, the Alliance of Bioversity International and the International Center for Tropical Agriculture (CIAT) was created to address these four crises, maximizing impact for change at key points in the food system.
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Clone/Install/Configure/Maintain/Troubleshoot client hardware/software and follow procedures to maintain best performance on the workstations and laptops.
Support redaction/review of documentation for clients as well as for internal procedure.
Maintain accurate log of all Service Desk calls using tracking software.
Be the first point of contact for hardware and software problems affecting computers.
Provide support to regional offices staff with remote assistance tools where applicable.
Use of standard IT Operations and Service Desk operating procedures.
Provide IT support to guests, to meetings and conferences, with an outlook for improvement based on new technologies, modalities, and requirement.
Assist in maintaining the Organization’s worldwide hardware/software inventory.
Liaise with external technical support where applicable
Promotes the full range of IT Services to newly hired staff through the induction process
Provides necessary end-user training in software and systems, to ensure an effective work environment.
Informs the ITOSD local coordinator and/or the ITOSD Team Leader of issues affecting delivery of service
Inventory information and asset operativity are maintained up to standards
Meetings and conferences are provided accordingly to requirement and as scheduled
Tickets are accurately logged in providing valuable internal information for overall service delivery analysis and reporting
Customer service, interaction and satisfaction is maintained up to the standards fixed by the Technology Integration Dept. and in accordance with the TI Service Level Agreement
Requirements
Technical diploma or equivalent in the field of information technology
At least 2 years’ experience in relevant position, preferably in International Organization
Relevant technical certifications
Sound knowledge of computer information systems including operating systems, hardware, applications software packages and other office technology equipment.
Customer service orientation
Excellent command of English language both written and spoken
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