Technician - IT Operations and Service Desk at Bioversity International

Job Description

•  Clone/Install/Configure/Maintain/Troubleshoot client hardware/software and follow procedures to maintain best performance on the workstations and laptops.
•  Support redaction/review of documentation for clients as well as for internal procedure.
•  Perform basic printer maintenance/troubleshooting duties.
•  Maintain accurate log of all Service Desk calls using tracking software.
•  Be the first point of contact for hardware and software problems affecting computers.
•  Provide support to regional offices staff with remote assistance tools where applicable.
•  Use of standard IT Operations and Service Desk operating procedures.
•  Provide IT support to guests, to meetings and conferences, with an outlook for improvement based on new technologies, modalities, and requirement.
•  Assist in maintaining the Organization’s worldwide hardware/software inventory.
•  Liaise with external technical support where applicable
•  Promotes the full range of IT Services to newly hired staff through the induction process
•  Provides necessary end-user training in software and systems, to ensure an effective work environment.
•  Informs the ITOSD local coordinator and/or the ITOSD Team Leader of issues affecting delivery of service
•  Inventory information and asset operativity are maintained up to standards
•  Meetings and conferences are provided accordingly to requirement and as scheduled
•  Tickets are accurately logged in providing valuable internal information for overall service delivery analysis and reporting
•  Customer service, interaction and satisfaction is maintained up to the standards fixed by the Technology Integration Dept. and in accordance with the TI Service Level Agreement

Requirements

•  Technical diploma or equivalent in the field of information technology
•  At least 2 years’ experience in relevant position, preferably in International Organization
•  Relevant technical certifications
•  Sound knowledge of computer information systems including operating systems, hardware, applications software packages and other office technology equipment.
•  Customer service orientation
•  Excellent command of English language both written and spoken