Category Supervisor at Tuskys

Duty Station: Tuskys Branch

Job Description:

Overall Purpose: Undertake retail and customer service activities within the store in-order to optimize and exceed sales targets, customer satisfaction and profitability.

Key Primary Duties and Responsibilities

• Set Sales targets and cascade KPIs and thereof appraise and monitor staff performance using the KPIs.
• Oversee neat and attractive product display by ensuring maintenance of general cleanliness of the sales Floor, merchandise and shelves at all times.
• Execute all in store promotions to meet set targets.
• Ensure merchandise is appropriately tagged with correct prices and in good quality and in sellable condition;
• Ensure all members of staff are dressed as per the outlined dress code
• Scheduling of daily routines, offs and leaves and assist in training, mentoring and coaching of sales representative.
• Assist in periodical stock taking exercises and analyzing their feedback from customers
• Advises customers by providing information on products.
• Helps customer make selections by building customer confidence; offering suggestions and opinions.
• Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.
• Contributes to team effort by accomplishing related results as needed.
• Any other role as assigned by the management.

Persons Specifications

Education Qualification

• Bachelor’s degree in Business Administration or any other related field.
• Diploma in Merchandising or related field.

Experience Requirement

• Minimum 3 years’ experience preferably working in an apparel store.

Key Skills and Competence

• Supervisory skills
• Good communication skills
• Good customer service skills