Climate Projects Regional Operations Manager at South Pole

Main tasks & responsibilities:

• Work with regional business line staff to address operational needs
• Collaborate with the global Climate Projects Operations team to ensure consistency in the development and implementation of new tools, resources, and processes
• Continuously analyze processes and tools to identify opportunities to make them more efficient, user-friendly, and accessible
• Monitor and review process implementation and adoption, collect feedback and reinforce adoption by providing further training when needed
• Assist in managing and continuously improving CRM systems, processes and tools.
• Conduct onboarding for new Climate Projects staff
• Be the primary point of contact for Climate Projects on all operational matters within Africa
• Coordinate and manage a support function to support on all operational issues, such as procedural issues, questions on company policies, support with recruitment, legal checks, approvals, etc.
• Act as a go-to person for questions by the team on processes and internal knowledge management
• Perform data management and analysis to support communication and reporting on activities, resource management and future opportunities in coordination with the data insights team
• Act as a bridge towards other business lines including Climate Solutions & Corporate Services
• Develop, optimize and implement knowledge management tools, processes and procedures (Google Drive, internal project management tool, etc)
• Support the management of the Project Development & Sourcing function including time, budget and milestone controls
• Contribute to global process and policy improvements in collaboration with other Corporate Services teams in order to improve knowledge management at South Pole

Requirements:

Essential 

• A university degree, ideally in Business Administration, Political Science, Environmental Sciences, Sustainability, or related disciplines.
• Relevant work experience (5-7 years) in operations and administration.
• Experience in situations where attention to detail was required.
• Experience in working in small teams, ideally within an international and multicultural context.
• Advanced skills with the use of the MS Office Suite, Google Drive, IT platforms and technologies.
• A proactive, diligent and independent approach.
• Strong organizational skills: ability to multitask, focus and prioritize.
• Excellent personal relationships, enjoy working with and supporting others.
• Results-driven, with a strong focus on process optimization and continuous improvement
• Good people manager, with experience minimum 1-2 years in managing a small team.