Sidel is a leading provider of equipment and services solutions for packaging beverage, food, home and personal care products in PET, can, glass and other materials.
With over 40,000 machines installed in more than 190 countries, we have nearly 170 years of proven experience, with a strong focus on the factory of tomorrow with advanced systems, line engi...
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Cluster Customer Success Specialist (Customer Care Manager)
Sidel is looking for a self motivated Cluster Customer Success Specialist / Customer Care Manager who will be part of the Customer Management organization reporting to the Lead Customer Care Manager.
The incumbent will be responsible for supporting customer requests for emergencies, troubleshooting and technical assistance during the warranty and life-cycle of the equipment.
He/She will also be leading complete solution delivery from customer call until the end of issue resolution, with the help of experts from Product Support.
He/She is a key link between the customer and the Service Account Manager (After Sales Manager) for technical problem solving and advice
Your Profile
Level Of Education And Language
Bachelor Degree or equivalent technical qualification
Fluency in English is mandatory.
Knowledge of language like French or Arabic language is a plus
Level Of Experience
Strong technical knowledge of Sidel products and complete line equipment.
Excellent multi tasks ability, reactivity, autonomy and motivational skills.
Strong verbal and written communication skills in order to establish a very good customer relationship.
Ability to interface with all levels of the organisation
Gmail
Yahoomail