Collections Executive – Financial Services at Sendy Limited

About the Role

The job entails working together with the Financial Services team to implement collection strategies, ensure proper  reconciliation of accounts,  visit customers to validate concerns, give feedback & proposals on how to better improve collections, and propose measures on how to reduce fraud on a continual basis.

What you will do

• Actively participate in AR management by 
  • Generating & reviewing  aged debtors balances and thereafter creating action plans or undertake follow ups on a daily basis
  • Following up on the already  identified AR problem areas and getting proactive feedback from the product  and Technical team.
  • Send reconciled statements, invoices and delivery notes to  customers upon requests
  • Timely and effective collection of all debts through customer visit, calls and SMS(s)
• Actively participate in the implementation of collection and financial services policies such as;
  • Properly authenticating, categorizing, escalating and follow-up for timely resolution of issues experienced by clients.
  • Visiting customers to authenticate claims purported to interfere with repayment patterns and offer solutions.
  • Continuosly educate the clients  on  the interest charges and penalties  relating to overdue debts.
  • Accurately filling in weekly/monthly reports pertaining to collections and communicating observations for review
  • Daily updating and maintaining the financial services collections trackers
• Identify  customers’ or partners  needs, clarify information, research every issue and provide solutions and/or alternatives
• Resolve customer,partners, salesforce  complaints  through consultation with Tech and other departments within an acceptable turnaround time
• Any other tasks assigned by  management

About you

• High school certificate, bachelor’s degree in business related course is a plus.
• Working knowledge & expertise of credit policies such as KYC policies, Debt collection policies, AR mgt.
• Proven experience in a company within the same field.
• Working knowledge of MS Excel.
• Comfortable working with targets.
• Previous collection experience.
• Excellent communication skills (written and oral).
• Skilled in negotiation.
• Problem solving skills.