Communications Officer at TradeMark East Africa (TMEA)

Job Summary

As a Communications Officer at TMA, you will be instrumental in implementing and supporting communication strategies across the organisation. Reporting to the Communications Manager (JG5), you will play a pivotal role in brand management, content creation, and digital communications, ensuring TMA’s voice is consistent and impactful.

Duties and Accountabilities

Communication Strategy Development

• Actively contribute to the development and execution of TMA’s Corporate Communication Strategy.
• Support Country and Programme specific communication plans, ensuring alignment with the overallcorporate strategy.

Management of TMA Brand

• Ensure TMA’s brand representation aligns with the organisational graphics and standard guidelines.
• Coordinate the development and dissemination of corporate information, maintaining relevancy and accuracy (banners, brochures, factsheets, videos etc).
• Support training sessions on TMA Brand guidelines. 

Programme Communications Support and knowledge management

• Aid in the creation and execution of communication plans for regional and country programmes as assigned.
• Maintain and update TMA’s global stakeholder register and database ensuring accessibility to senior management.
• Develop and manage internal and external publicity campaigns, keeping track of TMA’s achievements and successes.
• Monitor and analyse media, identify issues and trends, and advise the Director and Sr. Manager on appropriate action/responses.
• Develop and maintain a knowledge management system where good practice and lessons learned are maintained and shared with staff of TMA

Internal communications

• Support the Communication Manager (JG5), in implementation of the internal communication strategy that align with TMA’s goals.
• Help craft internal communication materials, emerging from various departments, to promote TMA’s values and achievements.

TMA Website and Digital Management

• Contribute to the management of the TMA digital properties, ensuring content is current and engaging.

Administration

• Oversee the procurement plans for the communication department.

• Manage relationship with vendors, including printers, graphic designers,photographers.

Corporate Level Responsibilities

• Apply the highest standards of controls and risk management practices and behaviour and embed a positive risk and control culture.
• Demonstrate prudence, sound judgement and appropriate and timely escalations inmanagement of all types of risk (including fraud risk) applicable to my role.
• Understand and comply with the relevant end-to-end processes including applicable risks and controls.
• Seek to identify, understand and escalate risk events/incidents/ issues on a timely basis focusingon fixing root-causes and taking ownership of identified mitigating actions.
• Complete all relevant mandatory trainings within the stipulated timelines.
• Participate in regular informal and formal reflection, knowledge sharing and learning events.
• Document lessons learned and best practices for knowledge sharing and learning.
• Promote and adhere to TMA's core values and ensure compliance with organisational policies and procedures.
• Maintain zero tolerance to bribery, fraud and corruption, and ensure the immediate reporting ofany corruption or suspect behaviour that threatens TMA's reputation.
• Adhere to the safeguarding policies and procedures and immediately report any safeguardingconcerns.
• Any other related responsibilities that may be assigned by the line manager from time to time.

Academic and Professional Qualifications

• An undergraduate degree in Communications, International Relations/Public Affairs, Journalism, Marketing, Political Science or any other relevant field.
• Proficiency in standard computer applications including Microsoft Office, design software (Adobe Illustrator, InDesign, Canva etc).

Work Experience

• For undergraduate degree holders, at least five years relevant experience in outreach and communications work, with specialised knowledge on working with media and social media. Post- graduate degree holders will require three years’ relevant experience.

Skills/Knowledge/Competency

• Experience in managing digital and traditional media.
• Strong writing and editing skills, with a creative and analytical approach.
• Capacity to use various design soft wares like InDesign, photo shop, video editing.
• Experience in managing new media and traditional publications including blogs, websites, intranets,
• newsletters, booklets, audio, video, photography, presentations.
• Knowledge of social media tools and their effective management.
• Proficiency in MS Office applications, including Word, Project, Excel, PowerPoint and Outlook.
• Ability to prioritise and work under tight deadlines.
• Proven communication and relationship-building skills.
• Fluency in English is a must. French is an added advantage.