Credit Collections Lead at Pezesha

Ref: 2023-Credit Collections Lead

As a Credit Collections Lead, you will be expected to manage the day-to-day operations of the company’s collections department across all markets. You will oversee a team of individuals to achieve the following performance metrics designed to maintain the Pezesha portfolio quality at all times by ensuring;

1. Customers pay as at when due
2. High recovery rates on late loans
3. Credit product and scoring iteration from customers feedback
4. Resolution of reconciliation issues
5. Maintain high degree of efficiency within the collections team

Key responsibilities:

• Manage the PAR buckets collections process across all operational markets by ensuring the implementation of collections processes and policies and monitoring the performance of the collections team across all operational markets
• Identify and manage collections transition stages across NPL and write offs
• Design periodic experiments to achieve portfolio quality targets with the data team
• Monitor qualitative trends in not due portfolio to identify potential risk factors
• Manage external debt collectors to achieve stated collections targets
• Collaborate with In-house legal to pursue claims on defaulted collateralised clients
• Maintain weekly reporting on PAR transitions across different buckets and underlying repayment behavior
• Manage customer feedback loop and ensuring implementation of results to improve customer service, loan products and credit scoring
• Ensure resolution of reconciliation issues between the collection team, the finance team and the tech team
• Collaborate with Data and Finance team to iterate credit risk policy, especially to ascertain provisions staging of loan receivables and write-off of Stage 3 impaired assets
• Directly managing key customer accounts as assigned by the COO
• Recommending ways to improve collections processes to management

The skills you’ll bring include:

• Bachelor's degree
• Minimum of 6 (Six) years of commercial banking credit portfolio management experience, preferably within a post-seed Fintech
• Must have owned and demonstrated a continuous process improvement KPIs in the last 3 (three) years of work experience
• Must have strong leadership, interpersonal and communication skills
• Experience in assessing a business’s financial performance and key risk indicators, managing credit lines, identifying credit solutions