Credit Controller at Flare Emergency Response

Who you are: 

You will be the first point of contact for all clients with outstanding Invoices. You are an excellent communicator and an even better negotiator. You embrace new technology and are passionate about process improvement. You are an empath, with an ability to make clients feel like you’re working for them versus just a business transaction. You are looking for an opportunity to bring your best to work every day, grow your career in new and diverse ways, and contribute in a meaningful way.

What you’ll be doing:

• Review the company debtor list and contact customers informing them of their overdue bills.
• Advising customers on their payment options and suggesting methods of payment.
• Negotiate effective repayment plans and follow-up with clients on overdue accounts.
• Meet daily, weekly and monthly targets for different metrics including Promises to Pay (PTP) booked, PTPs upheld (Payments received), calls attempted and completed, etc.
• Resolving queries both internally and externally around outstanding invoices.
• Maintaining contact with clients to ensure invoices are clear for payment.
• Research and implement effective collection techniques.
• Run monthly reports with the Accounting and Finance team to clean up Aged Receivables and capture performance results of the collection’s team.
• Respond to client collections queries in a timely and professional manner.
• Liaising with clients, as well as internal personnel including Sales and Accounting teams.

Requirements

Basic requirements for the role:

• 1-2 Years of work experience in an outbound debt collections environment.
• Excellent verbal and written skills.
• Understanding / working knowledge of a collections system is advantageous.
• Excellent communicator with demonstrated negotiation skills.
• Entrepreneurial spirit and can-do attitude.

Things that will make you stand out:

• Experience in fast-growing start-ups and setting up systems from scratch or improving new systems