Culture and Internal Communications Manager at Living Goods

Top Accountabilities:

• Design and execute an internal communication strategy and plan that drives employee engagement and helps build a vibrant culture of collaboration at Living Goods: Working closely with the Director of Org Design and Effectiveness and the Communications team, you will define a purposeful and creative approach that will promote connectivity among staff across the organization, drive bottom-up and top-down communications, and enable clarity and consistency around change management.
• Increase staff understanding of our organizational direction and priorities for our people. Publish information that all staff needs to know, and support consistent country communication in our countries of operation. Lead the organization of regular lunch and learns and other staff events or forums.
• Maximize digital tools and virtual events to engage staff across the organization. As we have a decentralized structure with staff operating in different countries and time zones, we seek a digital strategist who will maximize communications vehicles and tactics that create connection, bottom-up opportunities for feedback and better clarity about organizational initiatives.
• Drive culture and positive energy: You will take ownership of helping to enhance company culture and making employees feel appreciated and celebrated and will work to execute key tactics intended to drive diversity, equity, and inclusion, and strengthen understanding of core organizational values.  You will develop a mechanism to monitor and report on DEI KPIs and targets for various teams across the organization.
• Change Management. You will work cross-functionally across multiple teams—in close partnership with the People & Culture, Communications, and Global Executive/Country Leadership teams—to ensure organizational initiatives and projects are successfully communicated to employees and stakeholders on a timely basis and through multiple channels.
• Strengthen our employer brand. You will champion staff engagement forums that amplify employee stories and experiences to drive improved internal branding and drive recruitment on our website, by inspiring applicants with the people who drive our work.
• Produce employee communications: Develop and author a variety of internal and executive communications including internal newsletters, presentations, announcements, and blogs to be delivered across a variety of communications channels, including the articulation of policies, performance management cycles, and other org-wide initiatives managed through the People and Culture department.

Qualifications & Experience Required

Qualifications:

• Bachelor’s degree is required. Advanced degree (MA/MBA) preferred

Experience

• 6-8 years of professional experience with an emphasis on communications, culture & employee engagement within a multinational environment or international non-profit.
• Strong expertise with digital communications tools to drive engagement; basic formatting and design skills with the Adobe Creative Suite, Canva and Mailchimp are a plus but not required.
• Demonstrated experience in developing content and campaigns for employee audiences.
• Proven track record of successfully managing medium-to-large scale employee projects, particularly around change management.
• You have a commitment to diversity and inclusion and experience working in a decentralized, matrixed structure. Experience successfully leading DEI and/or change management initiatives preferred.
• Strong messaging communications experience: You can write and tailor content for specific audiences that demonstrates a deep understanding of messaging, positioning, and stakeholder needs.
• Organized and creative, you’re able to easily adapt and change directions quickly when needed and can resiliently work well in a challenging environment.