Customer Care Assistant/Telephone Operator at Kenya Methodist University (KeMU)

Responsibilities

• Operating switchboard for smooth flow of communication within and outside the Institute.
• Maintaining call register for record purposes.
• Maintaining and updating   institutional   directory to   enhance efficiency    in communication.
• Receiving visitors and directing them to the appropriate offices for good public relations.
• Providing good customer care service.
• Providing specifications on procurement of telephone and related facilities to ensure they are of good quality.
• Overseeing installation of telephone equipment to ensure all extension are correctly connected,
• Answering and directing telephone calls to ensure smooth communication.
• Reporting promptly any switchboard defects to the supervisor.
• Maintaining incoming and outgoing telephone records for future reference and
• Any other duty assigned from time to time.

Minimum Requirements:

• Kenya Certificate of Secondary Education (KCSE) minimum grade “D+” (Plus) or its equivalent,
• Certificate in Telephone Operation, Reception and Front Office Management or its equivalent from a recognized institution; and
• Certificate in Computer Applications from a recognized institution
• Have a certificate of good conduct from the Kenya Police
• Applicants must have proven integrity, assertiveness, alertness and compliance to order