Enterprise Knowledge Management Partner at Mastercard Foundation

THE OPPORTUNITY  

Reporting to the Enterprise Knowledge Management (KM) Lead, the Enterprise Knowledge Management Partner will contribute to a unified knowledge strategy at the Foundation and support the Lead by documenting knowledge use cases and related user journeys and interaction maps. You will support in measuring and reporting on performance of the knowledge lifecycle. In this role, the Partner will also support in creating user-friendly, highly transferable, and easy to consume standardized knowledge assets. 

The successful candidate will be based in our Africa Hubs in either Kenya, Uganda, Rwanda, Ethiopia, Nigeria, Ghana, or Senegal. 

WAYS YOU CAN CONTRIBUTE  

•  Contribute ideas to a unified knowledge strategy at the Foundation 
• Intake and triage requests for KM services, products or support and prioritize. 
• Responding to KM Help Desk inquiries in consultation with Lead. 
• Keeping team informed by managing tracker and providing updates. 
• Implement tools which enable knowledge capture, translation, and exchange. 
• Ensure KM solution delivery partners understand and take an informed, sustainable, and right-sized approach to meeting user needs through education, documentation, and coordination.  

WHO YOU ARE 

• Relevant degree and/or certification in Information Management, Computer Science, Business Analysis, Instructional Design, , Project Management, Human Centered Design, and International Development.  
• You have minimum 5 – 7 years’ experience in a similar role related to Knowledge Management. 
• Thorough knowledge of technology solutions, tools and platforms needed in support of Knowledge Management. 
• Proven ability to apply effective knowledge management, user experience and human-centered stakeholder engagement skills and processes. 
• Experience using content management systems (e.g., SharePoint) and learning management systems (e.g., Dayforce LMS) for knowledge management. 
• Supporting users to find the resources they are looking for either through self-service or instruction. 
• Developing tools to enable knowledge capture, translation, and exchange. 
• Knowledge of human centered design techniques and skills in their application. 
• Knowledge asset template design and maintenance using modern technology (e.g., PDF forms) and advanced techniques (e.g., branching logic). 
• Understanding of social impact organizations, enterprise practices and grant-making activities. 
• Proficient in Microsoft Office 365 environment and apps especially SharePoint, Yammer, and Term Store. 
• Modern SharePoint site building and content management with metadata. 
• Translating technical procedures into user friendly instructional resources and job aids. 
• Listening actively to understand needs and provide constructive/receive feedback. 
• Aptitude for and keen interest in learning new information design and communication technology. 
• Strong self-direction balanced with collaborative and creative approach.  
• Meticulous detail-orientation and track record of delivering timely results under pressure. 
• Service mindset for responsiveness to requests and striving towards becoming trusted business partners to drive common Foundation goals. 
• Flexible, adaptable, and able to execute a range of job duties and changing priorities. 
• Possess excellent verbal, written, and presentation skills with the ability to articulate information to a variety of constituents across cultures. 
• Possess professional maturity, sensitivity with different cultures, and impeccable integrity that exemplify the Foundation’s values.  
• You have a commitment to Mastercard Foundation’s values and vision.

 Deadline for Applications is March 18, 2022