Global Advisor, Client Service Innovation (CL2) (Associate Level) at Environmental Resources Management (ERM)

Job Profile Summary

Provide day-to-day process support and assigned project assistance to Client Service Innovation team members, in order to facilitate consistent application and enhancement of ERM’s Service Development process and standards and to develop and drive effective service innovation projects and sales support materials.

Accountabilities

Support efficient and effective service development projects, deployment and Go-to-Market activities through

Programmatic Support And Project Assignments

• Project Assignments
• Working on tasks or leading work streams under the direction of a senior consultant
• Market and competitor reviews, pipeline and sales analyses, stakeholder surveys and interviews, ideation sessions, and client feedback
• Development and delivery of client conversation materials and tools, as well as upskilling webinars for ERMers
• Development of Go-to-Market plans
• Programmatic Support
• Ensure knowledge management standards for service development and client development tools on Minerva and the SDT share point sites
• Publicize deployment and Go-to-Market materials, results and case studies internally (Minerva, Chatter,

Yammer); Publicize thought leadership and success stories internally and externally (e.g., ERM.com, LinkedIn)

Job Responsibilities

• Service development project assistance – As assigned by the Global Director CSI or designee (Global Service Leader, Principle Consultant, or other CSI team member), provide task support or work stream management for deployment, Go-to-Market, and other project phases. This responsibility may involve working with internal (e.g.,

regional marketing, account management) and external resources (e.g., graphic designers) to produce high quality sales support tools and implementation plans.

• Knowledge management
• Curate CSI SharePoint site to ensure that service development guidance and tools to reflect the current standards of practice for service innovation, including deployment and Go-to-Market activities. This task may involve co-creating updates to the guidance and tools. It may also involve working with graphic designers to produce high quality graphics and documents.
• Work with Service Leaders and regional Marketing resources to ensure that Client Development Tools are visible and current on the intranet Service and Marketing sites.
• CSI Process Support – Ensure that service development guidance and tools are understood and used by CSI team members and Service Leaders. This responsibility may include on-boarding assistance and refresher training of team members.
• Internal Publicity - Continually publicize Client Development Tools and Go-to-Market results in a variety of ERM internal channels, such as Chatter and the intranet, RCML/AD and other stakeholder updates/calls. This task may involve writing or editing the updates.

Service development and deployment for designated investment services for one or more region(s) to generate sustainable revenue growth, including:

• Design of effective client development tools, deployment activities, and Go-to-Market activities.
• Strengthening of ERM’s knowledge management.
• Program administration (knowledge management, upskilling, communications) for the CSI service development initiative.
• Development of sales support materials and implementation plans to support targeted annual service revenue growth.
• Standards of practice for service innovation.
• Expansion of ERM’s sales capability.

Job & Leadership Competencies

• Collaborate and make use of effective working relationships (Group, Services, business units, global and regional marketing, technical communities, knowledge management, etc.) to ensure strong network of resources.
• Communicate clearly with peers, colleagues, clients, sub-contractors, etc., to ensure understanding and alignment around project goals and objectives.
• Share expertise and knowledge with staff who may benefit from our capabilities or processes. Act as a mentor and/or encourage other employees to improve and develop individual skills.
• Take responsibility for resolving people issues arising from project delivery, including providing performance feedback and making recommendations for training. Escalate performance/ resourcing/training issues the relevant line manager or service leader, as needed.
• Ensure that authorisation, administrative and safety processes, policies and practices are communicated and followed (e.g. Health and Safety, expenses, expenditure, travel, etc.).
• Working knowledge of Excel, PowerPoint and Salesforce preferred; knowledge of graphics software a plus.

Education

• A blend of experience and training relevant to the environmental consulting industry is required.
• This will generally consist of a minimum of a bachelor’s degree in environmental science/engineering, business, communications, or marketing combined with 2+ years of experience working in a business- to-business professional services consulting firm.
• Demonstrable expertise in working in client/ sales marketing, or market strategy focused roles enabling sales and business opportunities Client-facing experience in the environmental consulting industry is desirable.

Can be based anywhere in the World