Glover Experience Analyst at Glovo

YOUR MISSION

• Join us as a Glover Specialist and become a key member of Glovo's local operations team! We offer a challenging and dynamic environment with many opportunities for learning and development.

THE JOURNEY
Communication Strategy Ownership

• Develop and execute a comprehensive communication strategy, including creating engaging content, selecting appropriate channels, defining target audiences, and managing communication materials.
• Implement effective communication initiatives to foster strong engagement and connection with the riders' community.

Courier Relations and Advocacy

• Become the trusted representative and guardian of our couriers, understanding their challenges, needs, and aspirations.
• Proactively communicate and address their concerns, acting as their voice within the company.

Community Management and Activities

• Bring your creativity to life by generating innovative ideas to build and manage a vibrant community of riders.
• Organize and execute community management activities, events, and initiatives to enhance the riders' experience and foster a sense of belonging.

Collaboration with Public Affairs (P.A)

• Work closely with the Public Affairs team to enhance the image and reputation of our couriers in the country.
• Collaborate on initiatives and campaigns to improve public perception and recognition of our couriers' valuable contributions.

Local Benefits And Perks Negotiation

• Identify and negotiate local benefits and perks to enhance the riders' experience and satisfaction.
• Collaborate with relevant stakeholders to implement and communicate these benefits effectively.

Guidance and Support

• Provide guidance and support to the fleet of couriers through focus groups, attention hours, and other means of communication.
• Understand their challenges, collect feedback, and assist in addressing their needs.

Rider Insights Analysis

• Conduct periodic reports by analyzing insights gathered from focus groups, surveys, interviews, and other research methods.
• Utilize data-driven insights to better understand the riders' needs, preferences, and expectations, driving continuous improvement.

Collaboration With Regional And Global Teams

• Work collaboratively with the Regional and Global teams to align strategies, share best practices, and contribute to increasing the company's ROI.
• Provide valuable insights and updates on local market conditions and rider feedback.

Courier App Monitoring

• Ensure a seamless and user-friendly experience for riders by monitoring and caring for the courier app's aspects.
• Collaborate with relevant teams to address any app-related issues or improvements.
• Follow up courier app- caring about the aspect of the app

What You Will Bring To The Ride

• Bachelor's degree in Communications, Marketing, Business, or a related field.
• 2-3 years of experience in communication strategy, community engagement, or related roles.
• Excellent written and verbal communication skills.
• Ability to analyze and derive insights from both quantitative and qualitative data.
• Proactive, creative, and results-oriented mindset.
• Strong stakeholder management and negotiation skills.
• Familiarity with brand management principles and customization to local markets.
• Proficiency in conducting focus groups, surveys, and interviews.
• Ability to work collaboratively with regional and global teams.
• Familiarity with app monitoring and user experience enhancement is a plus.