Head of Sales at ManPower Services

JOB REF: MN 8268

KEY RESPONSIBILITIES

Route to Market and Market Execution

• Developing competitive market penetration strategies
• Developing strategic partnerships including Distributors, Depots and Outlet partnerships to support the scaling of the business
• Contributing to the strategy process to take the business to new territories
• Proposing innovative Brand activation initiatives for sales and market increase

Target Setting and Performance Management

• Establish and sign off sales targets with Sales Team and Trade Partners, aligned with company annual business plan and Quarterly rolling estimates
• Target setting to include all parameters /KPIs for each revenue stream: Business segment, regional goals and key accounts including Distributors and Depots
• Ensure direct reports are capable, knowledgeable, equipped, and motivated to deliver their performance objectives
• Ensure has up to date record of customer pipeline, customer visit reports, commitments, Data on Market share, competitor insights, customer service issues and business projections
• Development of commercial strategy, annual business plan & functional budget targeting regions and establishing regional Distributors and Depots across the country
• Development of Customer Joint business plan and Joint action plan

People

• Ensure all team members have a signed performance contracts as per company policies
• Ensure all team members abide to company policies, HR guidelines and process
• On-ground motivation and coaching of Sales team members to handle challenges and competitive market barriers
• Must embrace a strong safety culture for all team.

Customer Service and Delivery

• Be the primary contact person for client management to ensure world class service delivery as of the company to market
• Develop and implement innovative initiatives to streamline any common and emerging areas of complaints and grievances to ensure that the clients and partners’ expectations are met

Brand and Organizational Reputation

• Build and protect the company’s brand equity and effectively manage customers relations with all the internal and external customers
• Ensure all internal and external interactions reflect and in compliance to the company’s value system
• Ensure all regional operations comply with regulatory requirements

Business Reporting and Routines

• Ensure all team members attend scheduled meetings, with clients, partners and management updates
• Ensure timely delivery of accurate reports to CEO, as per stipulated templates, dashboards, formats and on time.
• Ensure submission of high-quality fact-based reports, with actionable insights, volume analysis, ambitious and achievable projections

Collaboration

• Drive high level of collaboration with other organizational leaders and associates to maintain cross-functional cooperation and synergy, that drive achievement of company goals
• Contribute to the development of an in depth and detailed manual/ Standard Operating Procedures for the Department including protocols with detailed process flows both general and client specific so every step is clearly stipulated.

Budget Management

• Exercise prudent cost management to maintain business expenses within approved budget
• Manage customer debt through proactive invoicing & collections as per company credit policy, ensuring all customer contracts have secured debt and within approved credit limits

QUALIFICATIONS

• Bachelor’s degree in marketing, business administration, or a relevant field.
• Master’s degree would be an added advantage.
• At least 10 years’ experience in FMCG industry
• Candidates between the age of 35-45 years are encouraged to apply
• Strong leadership and team building skills
• Proven ability to meet and exceed sales targets
• Proven track record of successfully managing customer relationships.
• Excellent interpersonal skills.
• Highly self-motivated and a self-starter.
• Good analytical and problem-solving skills.
• Excellent relationship-building and negotiation skills.
• Excellent communication, interpersonal and organizational skills
• Superb team leadership ability
• Ability to flourish in a highly competitive industry.