Hub Coordinator - Donholm Hub - 2024 at Shamiri Institute

Job Description:

• The Hub Coordinator will oversee the management of the Shamiri hubs—key semi-autonomous units that align with the current strategic objectives of Shamiri Institute—as Shamiri Institute works on replicating the Shamiri intervention across different counties through the utilization of hubs and partner model. The Hub Coordinator will be part of our Shamiri Program—a youth-led, youth-oriented mental health care program and delivery system that integrates two essential elements:‍ 1) a rigorously tested evidence-based mental health intervention (the Shamiri, or “Thrive!” in Kiswahili, intervention) that includes simple, empirically supported psychological elements, uses stigma-free, culturally appropriate content, and 2) dissemination in secondary schools by youths trained as lay-providers and integration into a three-tier mental health care model that brings together youth lay-providers and expert clinicians and psychiatrists.

Roles and responsibilities:  
Stakeholder Engagement and Management  

• Oversee contact management and delivery of program information to key project stakeholders such as the school administration, teachers and students.  
• Management of relationships with the school administration and teachers after school recruitment to ensure that project expectations and outcomes are achieved through continuous monitoring.  
• Onboard school contact teachers before the start of the Shamiri program.  

Monitoring and Evaluation 

• Spearhead and monitor the utilization of the Shamiri digital hub, overseeing the following core functions
• Keep track of fellows, supervisors and schools within your hub's radius through the digital hub and update the relevant teams
• Update the list of fellows for payments on the digital platform and follow up on late payments with the core operations team.  
• Troubleshoot any daily hub-related challenges during the program and promptly update relevant teams.

Program Management  

• Ensure the availability of program-related materials (HW sheets, booklets, questionnaires, recorders, incentives) for student awareness and engagement. 
• Lead program-related check-in meetings with supervisors with the Supervisors at the hub. 
• Provide continuous and consistent program implementation updates to the Director of Service Delivery and other cross-function team leads through weekly check-in meetings. 
• Spearhead scheduling of supervisors and fellows to the onboarded schools across the program implementation cycle. 

Operations Management  

• Coordinate with the Shamiri HQ to ensure timely payment of supervisors, fellows, and service providers. 
• Aid in logistical support (transportation, training venues, refreshments) during training and program implementation at the hub level.  
• Lead the continuous monitoring of all the core functions as per the Shamiri model, ensuring that a high level of quality standards is adhered to.  
• Oversee adherence and utilization of Shamiri systems and processes by all hub personnel, i.e., Shamiri Digital Hub, Operations, Recruiting, Payments, M&E and Follow-Up. 
• Follow procurement procedures in acquiring materials and supplies when called upon by the core operations team.  
• Provide expense reports on all project expenditures as requested by the operations team.  

Recruitment  

• Spearhead the development of the fellows’ call for applications.  
• Oversee supervisors’ screening and recruitment process during the fellow recruitment process.  

Training  

• Lead weekly cohort discussions during supervisors’ training.  
• Oversee the training of fellows by supervisors at the hub level, ensuring high fidelity and availability of all materials for effective training.  
• Provide training updates to the training team and report any challenges related to the training process promptly.  

Requirements: 

• Demonstrate the ability to recognize and reflect on one's own values, attitudes, beliefs, biases, emotions, and past experiences. 
• Demonstrate the ability to use mistakes as opportunities for growth. 
• Demonstrate interest in helping others and ensuring confidentiality, fair treatment, safety, and well-being. 
• Demonstrate commitment to the broad scope of values, ethics, and goals at the height of the Shamiri mission. 
• Proficiency in report writing and basic financial management. 
• Possess project management skills. (Managing projects in high schools is a plus)  
• Possess strong organization and problem-solving skills; show that you are highly responsible. 
• Possess a strong desire to learn. 
• Possess strong time management skills and a strong sense of punctuality. 
• Possess strong communication skills, both with Shamiri Supervisors and the Shamiri main office. 
• Fluency in English and Kiswahili.