ICT Officer – Infrastructure (Enterprise) at The Nairobi Hospital

REF: TNH/HRD/IOE/05/2022

Reporting to the Head of ICT, the successful candidate will be responsible for management and administration of ICT Infrastructure as assigned from time to time by the Manager, Infrastructure & Service Delivery.

ROLES AND RESPONSIBILITIES

• Ensure optimal performance of all infrastructure and communication equipment to ensure optimal operation across the Hospital.
• Design and implement strategic plans so that the Data Centre infrastructure meets existing and future requirements.
• Responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure.
• Conduct research and make recommendations on IT products, services, protocols, and standards. Provide reports to Management, with recommendations and plans for correcting any enterprise infrastructure challenges.
• Enforce defined standards, procedures, policies, and best practices in management of ICT Infrastructure. Assist the Manager in the formulation of such policies.
• Ensure effectiveness of servers, including e-mail, print, and backup servers, and their OS
• and software. Responsible for on-site and off-site data centres.
• Manage security solutions, i.e. firewalls, anti-virus solutions, and intrusion prevention systems, among others. Perform periodic reviews of ICT security controls.
• Monitor and ensure integrity of backups on group systems to support business continuity; perform periodic disaster recovery tests.
• Enforce compliance and regulation by ensuring all vendors and meet their specific standards as per SLA.
• Monitor ICT Server Infrastructure to ensure availability and reliability to support business
• operations. Establish SLA with end users and provide them with support and training in LAN admin and usage.
• Test server performance and provide performance statistics and reports.
• Provide guidance to other members of the team on his/her area of expertise.
• Any other responsibilities that may be assigned to the job holder by the supervisor from time to time.

EDUCATION AND EXPERIENCE

• Bachelor’s degree in Information Technology, Computer Science, Computer Information System, Software Engineering, or any other equivalent field.
• Professional ICT qualifications such as ITIL, CCNA, MCSE will be an added advantage.
• Storage and virtualization infrastructure skills is a must.
• Working knowledge of Databases (MySQL, Ms SQL, Oracle) and database management
• Good knowledge of server operating systems (Windows, Linux)
• Minimum of 5 years’ experience in IT with at least 2 years in managing enterprise infrastructure environment.

CORE COMPETENCIES

• Excellent Knowledge of current protocols and standards including active directory, Group Policies, MS Exchange, Core Switching and Routing, SAN Virtualization
• Server Administration and management skills – Linux and Windows
• Network infrastructure skills – Cisco e.t.c
• Good understanding of perimeter and endpoint security management and email security.
• Experience in management and configuration of enterprise –wide server infrastructure.
• Excellent analytical and problem-solving skills.
• Good communication skills.
• Attention to detail
• Planning and organizing skills
• Communication skills
• Team working skills
• Accountability
• Integrity and Confidentiality