Inflight Training Manager at Kenya Airways

Brief Description        
Structure

Reports to Head of Training, Flight Operations. 

Detailed Description        
Cabin Quality Control

• Develop, manage and controlcabin operations documentation, records and training, in line with thecorporate quality requirements.
• Oversee quality controlactivities for cabin operations and training to ensure compliance withregulatory requirements and conformance to company standards.
• Manage all aspects of cabinSOP document control and approval system and processes.
• Develop, improve, maintain,review and revise cabin SOP documentation in accordance with companydocumentation process and procedures and internal standards.
• Amend and update cabinprocedure manuals and relevant training programs as required by changes inregulatory requirements and company SOPs.
• Design, analyse and reviewcabin procedures and make recommendations for SOP effectiveness.
• Develop checklists,communication templates and guides to augment SOPs.
• Keep track of SOPs anddevelop a centralized repository that can be accessed by relevant staff.
• Provide guidance andstrategic advisory support to address regulatory/statutory requirement changesor internal policy documents for development of solutions and/or SOPs.
• Monitor best practices andchanges in procedures and adjust the SOP documentation to ensure they areimplemented.
• Contribute to thedevelopment of informational or technical documents, that may include, but notbe limited to, passenger safety cards, inflight safety videos, relevant websitematerials and training-related materials.
• Conduct periodic internalaudits/spot checks/inspections of cabin operations to ensure compliance,accuracy, governance and maintenance of SOPs.
• Lead the escalation orcommunication of risks, issues and observed non-compliance as appropriate.
• Recommend correctiveactions and provide guidance on process improvements as required.
• Maintain constantcommunication with appropriate stakeholders to ensure cabin and trainingactivities meet the expectations and operational needs of the company.

Training Quality Control

• Define and oversee cabincrew training strategy implementation for the airline.
• Ensure relevant Flight& Cabin crew training is conducted in compliance with regulatoryrequirements and company standards.
• Lead the development of thecompany’s safety and emergency procedures training.
• Develop, improve, reviewand revise relevant training programs in accordance with company documentationprocess and procedures and internal standards.
• Lead the training andcommunication of SOPs to crew members.
• Appraise, amend and updatetraining programs and procedures, examination rules and proficiency checks, inline with changes in regulations, company and industry standards.
• Continuously measure,evaluate and review crew training to ensure continued compliance andconformance to company standards.
• Monitor compliance ofrelevant parts of the OMD with internal and external audit program.
• Apply establishedprocedures and guidelines to management of cabin training records andpreparation of standardized reports to ensure regulatory and companyrequirements are met.
• Liaise with crew scheduling, KCAA and suppliers regarding relevant trainingmatters

Job Requirements        
Qualification (Minimum)  

•  University graduate 

Additional Qualifications  

•  Thorough working knowledge of airline cabin operations, KCARs, IOSA and other aviation regulations 
•  Experience in training 
•  Experience in documentation procedures 
•  High degree of technical writing skills 
•  Proficient in Microsoft Office 

Years of Experience (Minimum)  

• Minimum of 5 years’ experience in the airline industry 

Additional Details        
Other skills

•  Strong analytical and organizational skills 
•  Excellent oral and written communication skills 
•  Demonstrated strong attention-to-detail and ability to work with accuracy. 
•  Ability to collect, organize, analyze, collate and document significant amounts of information and process steps 
•  Ability to work autonomously on multiple/large projects