IT Customer Support Intern at Hanmak Technologies Ltd

Our Internship Programme is designed and tailored to provide unemployed graduates with professional and practical exposure in their chosen career field  through a planned work experience schedule.

The practical experience the intern gains at the work site is expected to compliment the theoretical knowledge gained in a college classroom. The intern is expected to both learn from and contribute to this learning opportunity. Interns who successfully complete the Internship Programme are offered the opportunity to join the Customer Support Team

The Internship Programme also provides the company with a pool of potential candidates for possible future recruitment.

Office Location

Jem Park Complex, Suite 21, Near Signature Mall, Next to Valley View Estate, Off Mombasa Road, Machakos

Requirements

• Excellent verbal and written communication skills
• Ability to think logically
• Professionalism and dependability
• Willingness and ability to learn and adapt fast to work requirements
• Ability to maintain stable performance under pressure or opposition
• Willingness to travel
• Customer focus and ability to understand and appreciate different business processes
• Good memory of how windows operating system and application software work
• Excellent presentation skills and ability to demonstrate the workings of an ERP software
• Knowledge in computer network installation and configuration
• Knowledge and good understanding of databases such as MySQl, PostgreSQL, Ms-Server, Oracle etc

Key Responsibilities

• Presenting and demonstrating the use of software solutions to prospective clients
• Assisting in user requirement specification analysis
• Assisting the development team in testing new software
• Installing software and training users
• Providing software support in person, via telephone and internet
• Assisting in the diagnosis of computer hardware, network and software problems and providing solutions
• Preparing software technical documentation and user guides
• The IT support intern will be expected to fulfill additional duties as assigned