Loyalty Associate Manager at Majid Al Futtaim

The Loyalty Associate Manager is responsible for implementing and optimizing the loyalty program within the assigned Country. The role holder is also responsible for handling operational issues of the existing loyalty programs within the country and supporting relevant initiatives.
ROLE PROFILE

• Support the development of compelling loyalty programs in collaboration with Corporate Head Office for acquisition of new customers and retention of existing customers.
• Negotiate with third-parties to bring the correct partnerships to the loyalty programme for effective and attractive retention mechanic on country level.
• Manage the collection of research for the development of reward categories and levels designed and updated in accordance with customer needs.
• Coordinate with Customer Intelligence function to understand key customer insights.
• Monitor the key performance indicators (KPIs) based on the program objectives for monitoring the progress of loyalty programs effectiveness.
• Collaborate with internal stakeholders to define the objectives of the loyalty programs based on understanding of consumer needs, competitive landscape, internal and external environment.
• Develop reports on existing loyalty programs and implement necessary actions for improvement or discontinuation of program.
• Follow up on technical issues when required and develop instructions on how to deal with similar problems when they arise in the future.

REQUIREMENTS

• Bachelor’s Degree in Marketing , Business Administration or relevant.
• 5+ years of working experience in similar field and experience in Retail is a plus.
• Strong analytical and technical skills.
• Excellent organizational and time management skills.
• Proficient in Microsoft Office.