Safaricom is the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects.
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To drive delivery and prioritization of work in the local market, required to support the successful delivery of MPA funded projects & deliverables, i.e. service configuration,network integration, application integration, integration testing, functional and non-functional market testing and acceptance, production release of new features, services and systems.
The In-Market Delivery Lead will support the ARTs and Project teams to co-ordinate the demands and dependencies required from the local markets, across the local market value-chain and different local functional departments, to ensure timely delivery.
The In-Market delivery Lead will maintain a local market Jira board , align planning, prioritization and execution, following the MPA SAFE AGILE operating model, participating in PI planning and regular stand-up events, managing tickets assigned to local markets, assigning ownership and driving execution and delivery.
The In-Market Delivery Lead will ensure approval is obtained from local stakeholders, for critical decisions, changes in scope and approvals for go-live (Go/No-Go), as well as any exception approvals.
The In-Market Delivery Lead will support the on-site management and co-ordination for Key projects, i.e. system upgrades, hardware deployments, new platforms, including cloud hosted and local market hosted solutions.
The In-Market Delivery Lead will support observation and post-go-live activities, to ensure actions are closed out and committed scope items are closed.
The In-Market Delivery lead will be responsible for setup and coordinating of monthly market service delivery Steerco’s, setting agenda’s and preparing and circulating steerco decks, tracking critical actions, risks and escalations.
The In-Market Delivery lead’s performance will be measured using several metrics, meeting key project delivery milestones, local market NPS, operational SLAs (availability, P1 and P2 incidents), Agile performance metrics (PI Planning Confidence, Predictability, Yield, etc)
Qualification & Experience
Project Management Experience including international suppliers or markets
Project Management Qualification – PRINCE 2, APMP or equivalentAgile certification, SAFE referred
Communication and relationship management experience to executive level
Excellent problem analysis and resolution skills to support work in reactive and proactive environments
Experience managing complex projects while working and managing diverse teams remotely
Mobile Payment / Fintech Project Experience or Financial Services Experience
Service Delivery Qualification – ITIL
AML Qualification - ICA Certificate in Anti Money Laundering Awareness
Program Management Qualification – MSP
AGILE – experience Scrum Master or equivalent capacity
AGILE – experience in the use of AGILE tools, i.e JIRA
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