Manager - Citywise Advisory Services at Sanergy

Citywise, Sanergy’s advisory services team, leverages Sanergy’s experience delivering full value chain sanitation services to accelerate efforts toward citywide inclusive sanitation. We partner with others to design and implement integrated systems that deliver safe, cost-effective and dignified sanitation. We have a proven track record delivering sanitation services to the poorest, most vulnerable populations in rapidly developing cities, command of technologies and service delivery models for urban sanitation, and a strong network of collaborators around the world. We envision a future in which a city can easily access all it needs to successfully plan and implement sustainable, cost-effective and safely managed sanitation for all its residents. 

About the role

We are looking for an ambitious strategist with skills in people and project management to manage and grow our portfolio of global sanitation advisory projects. The role will entail developing strategy and plans, developing proposals, building relationships with clients, and managing a portfolio of projects. Since our inception in 2018, we have intentionally maintained a broad interpretation of our objective of building capacity of and momentum for the sector through developing leaders, creating tools, and sharing best practices to increase the likelihood of success of cities' adoption of citywide inclusive sanitation. We have taken on engagements with a variety of customer types, including governments, universities, private corporations, and international NGOs in this initial stage of market exploration. As we move into the next stage, the Manager - Citywise Advisory Services will develop the strategy for scaling the impact of Citywise. This leader will create a high-level strategy and 3-year strategic plan for growing our portfolio and optimizing the way we deliver our services - while maintaining our record of delivering exceptional results for our clients, in part through our “special sauce” as an advisor with an implementer’s mindset and experience.

Duties and Responsibilities

Strategy Development

• Develop strategy for growth of Citywise’s project portfolio, including setting growth targets and identifying ideal projects and partners to meet organizational objectives
• Review and refine Citywise’s project pricing strategy
• Review and refine approach to staffing projects, balancing priorities of efficiency, cost-effectiveness, and internal capacity development 

Business Development

• Build pipeline of projects by monitoring formal opportunities and developing relationships with potential partners,  and take lead on conceptualizing projects, in collaboration with Director
• Develop proposals, including budgets, and iterate with clients to finalize project scope
• Collaborate with Operations Manager to execute contracts that clearly document shared expectations  

Project Management and Delivery 

• Manage end-to-end implementation and delivery of advisory services
• Manage direct reports and external consultants to complete deliverables
• Manage all active and potential projects simultaneously to ensure on-time fulfillment of commitments
• Hold ultimate responsibility for exceptional quality of all deliverables
• Collaborate with Operations Manager to facilitate invoicing and payment 

Qualifications

• 5 years of work experience, preferably in a project-based and client-facing industry 
• Master’s degree in a relevant field or comparable experience
• Strong written and verbal communication skills in English
• Familiarity with challenges of urban development, and interest - if not experience - in safely managed sanitation 
• Demonstrated ability to inspire, motivate and develop team members to deliver exceptional work and grow professionally - teams you lead consistently deliver on expectations, and teammates you manage take on increasing responsibility over time 
• Recognized ability to prioritize and maintain a birds-eye view of multiple projects - you know how to create and maintain the tools/systems you need to ensure your team delivers on-time 
• Commitment to excellence - you know what constitutes a phenomenal deliverable - from rigorous analysis, evidence-based conclusions and practical recommendations to consistent formatting and professional presentation - and you pride yourself on consistently delivering phenomenal work 
• Relevant, contextualized, quantitative analysis - you have exceptional skills in structuring and conducting analyses to answer complicated, ambiguous questions and you have a track record of figuring out how to adapt and interpret within a real-world (often resource-constrained) context. 
• Ability to work toward established big-picture goals with minimal supervision - you thrive when the end goal is established, but the route is undefined. When presented with a challenge and not given clear instructions on how to solve it, you confidently deliver a proposal that is sufficiently developed such that collaborators can understand the approach and expected result in order to give meaningful feedback 
• Excitement to iterate collaboratively - you’re not discouraged when your sufficiently developed proposal is met with lots of feedback; you like to create a first draft to get peoples’ wheels turning and enjoy leading a group to a finished product by independently to incorporating feedback in between collaborative sessions