About Nokia Software
(The below business group introduction text should not be edited; remove this observation once having finalized the job description)
Nokia Software is the leading solutions provider in the telecoms software market helping to drive large-scale service and network operations automation and digital business transformation in support of customer migrations to 5G. Built on Nokia’s cloud-native Common Software Foundation (CSF), Nokia’s multi-vendor and multi-network software solutions enrich and secure user experiences; automate operations and infrastructure; and enable new revenue streams and cost efficiencies.
End-to-End family (E2E) comprises the support of customers across different Business Units/Business Groups as needed, in line with contractual service agreements and internal Nokia stakeholders in pre- and post-sales activities with technical and non-technical topics. Ensures readiness of service delivery and covers the provision of recommendations to product houses on design for serviceability aspects. Contains escalation of key issues to appropriate functions. The Customer Service Specialist handles highly complex (technical) problems within service delivery as well as management and develops original and innovative solutions with broad impact on the business for delivering contracted services to customers. Job Responsibilities & Competencies
Deployment and onsite technical support of Nokia Subscriber Data Management platform. - Integration of Nokia-AAA, HSS, HLR, MNP, EIR and One-NDS nodes to other core network elements. - Troubleshooting and fault resolution. - Performing Software and Hardware upgrades on SDM entities. - Performing the operational daily tasks assigned and agreed upon. - Perform system heath checks and analysis on performance statistics - Following trouble tickets are opened and closing them within set SLA by engaging different support teams within Nokia - Independently works within broad guidelines and uses best practices and knowledge of internal or external business issues. - Works with substantial discretion and uses specialist knowledge, analytical skills, judgment and broad conceptual and practical experience to solve complex problems and to contribute to process improvements. - Transfers concepts for professional direction of own organisational unit into actionable measures. - Provides working leadership and training to less experienced personnel. - May lead small projects with limited risks and resource requirements.
Note: Never pay for any training, certificate, assessment, or testing to the recruiter.
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