Operations Analyst - Processor at Clovers Management & Training Consultants Ltd

Duties and Responsibilities

Delivering Operational/ Service Excellence

• Ensure accurate data is captured in the core systems to maintain high quality of work
• Analyze applications based on the current existing policies and procedures to arrive at appropriate decision as to approval/decline.
• Meet individual targets on assessment of all duties as per the set SLA.
• Ensure KYC compliance rating of 100% in rigor checks.
• Ensure daily submission of accurate data on Individual MI
• Ensure screening as per KYC / Rigour checks.
• Come up with initiatives to improve on our process and customer service and/or generate revenue
• Ensure turnaround time is observed as per SLA.
• Ensure timely escalation of issues either by providing Management information or by use of other available channels.
• Maintain Risk and Control awareness, identification of Hotspots, promote best practices across the team on a regular basis.

People Activities/Teamwork

• Acquire new skills or train a colleague to enable you or them work on any desk during emergencies.
• Ensure efficient time management within the team by completing and handing over the days work in time.
• Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.
• Manage self- leave days as per the leave plan required.
• Participate in events organized by the center and bank as a whole.

Self

• Agree actions on your developmental areas with team leader
• Ensure Performance management process is done and completed within given time scales.
• Ensure all trainings are undertaken before set deadlines.
• Understand and manage risks and risk events (incidents) relevant to the role
• Champion adherence to governance and control processes within the team
• Ensure all the controls are adhered to in all processes