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With operations in Africa, USA, UK,India and UAE, Techno Brain is the first indigenous African company to be assessed at CMMI Level-5, achieving highest quality standards for software development. Currently operating in 21+ countries, creating 1200 high tech jobs in the continent, Techno Brain has achieved leadership positions in areas such as Public Financial Management, Digital Identity Management, Tax & Customs, IT Training, Business Process Outsourcing, host of e-Government solutions and Digital products.
Position Overview:
We are looking for an Operations Manager (International Campaigns) to help in day-to-day operations activities. As an Operations Manager for a Business Process Outsourcing (BPO) setup, you will play a pivotal role in overseeing and optimizing the daily operations of the BPO center. You will be responsible for ensuring efficient service delivery ensuring the delivery of high-quality services to our global clients, maintaining high-quality standards, and fostering a positive working environment for the team. Your strategic thinking, leadership skills, and operational expertise will contribute to the success of the BPO setup.
Required Skills:
Role and Responsibilities:
Operational Leadership:
Client Engagement:
Process Improvement:
Resource Management:
Performance Management:
Risk Management and Compliance:
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