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  • Posted: Nov 29, 2022
    Deadline: Not specified
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    CarePay is a Kenyan company that administers conditional healthcare payments between funders, patients and healthcare providers. Through our M-TIBA platform, CarePay directs funds from public and private funders directly to patients into a "health wallet” on their mobile phone. The use of these funds is restricted to conditional spending at selected he...
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    Payments Operations Officer

    Main purpose of the job

    The Payment Operations Officer will support the Payments Operations team with operational tasks with a key focus on provider payments reconciliations and provider relationship management.

    DUTIES AND RESPONSIBILITIES:

    • Timely and accurate processing of provider claim payments.
    • Reconciliation of provider account statements on regular basis as defined.
    • Providing excellent customer service and maintaining relationships with providers.
    • Handling any complaints associated with claim payments in a timely manner.
    • Proactively following up on unreconciled claims payments with the providers.
    • Ensure compliance with all regulatory and financial requirements relating to provider claim payments.
    • Prepare relevant financial reports and regulatory filings.
    • Ensure high standards of confidentiality to safeguard provider sensitive information including patient and financial information.
    • Preparing reports and reconciliations for multiple business partners as well as regular weekly and monthly analysis reports.
    • Providing day-to-day support of and troubleshooting for M-TIBA user and application problems.
    • Extracting, summarizing, and analyzing large sets of data to discover the most impactful insights
    • Any other duties as may be prescribed from time to time.

    EDUCATIONAL QUALIFICATIONS, KNOWLEDGE & EXPERIENCE:

    • 2+ years’ experience in a similar role.
    • A university bachelor’s degree in finance, accounting or business-related qualification  
    • Certified Public Accountant (CPA) Section 4 or equivalent professional qualifications in accounting.
    • Demonstrable knowledge of accounting principles  
    • A good understanding of financial controls, policies and procedures
    • Advanced proficiency in Microsoft Office Suite and Google sheets
    • High-level written and verbal communication skills.
    • The ability to analyse, model and interpret data
    • A high level of mathematical ability
    • Problem-solving skills

    KEY SKILLS AND COMPETENCIES:

    • Demonstrate a high degree of analytical, critical thinking and problem-solving skills with ability to make decisions timely.  
    • Excellent verbal and written communication and interpersonal skills with a customer service focus.
    • Ability to work in a fast-paced team environment
    • Must be highly detail oriented, deadline oriented and organized with effective time management skills.
    • Ability to work cooperatively and collaboratively with all levels of employees, management, and external agencies to maximize performance, problem solving, and results.
    • Ability to show initiative and take responsibility.
    • Flexible and ability to adapt or change to new situations and handle high levels of uncertainty  
    • Ability to maintain confidentiality.

    Method of Application

    Interested and qualified? Go to CarePay Ltd on www.carepay.com to apply

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