Principal Managed Security Services at Safaricom Kenya

Detailed Description

Reporting to the Senior Manager, Managed Security Services, the role holder will support the Managed Security Services strategy and roadmap, by developing and maintaining the overall services portfolio delivered to clients and ensuring that the services delivered meet the client requirements and the functions strategic objectives.

Key Responsibilities

• Work with relevant stakeholders to develop and maintain a Managed Security Services Strategy and Roadmap and as well create awareness and capability for the Managed Services portfolio.
• Lead research, demos, Proof of concepts, design, implementation and commercialization of new cyber security value propositions.
• Leverage existing cyber security solutions to package and make ready solutions that solve customer cyber problems.
• Ensure that all solutions and services are deployed and implemented in accordance with leading practices and with the high availability and disaster recovery concepts in mind.
• Continuously recommend services improvements and coordinate with the relevant teams for implementation.
• Support Sales teams to proactively prospect to generate leads that can be commercialized and input to subsequent technical and commercial proposals to clients.
• Lead Managed Security Services awareness roadshows to sales and enterprise business units
• Coordinate with the different functions within the Cyber Security Department to develop and maintain a services delivery resource pool.
• Work with service delivery, sales teams, and partners to ensure that cyber security services are delivered in a timely manner and operating smoothly.
• Drive service improvements by ensuring that any escalations or concerns by customers are clearly understood and addressed.
• Work with the relevant teams to ensure post-delivery support processes and SLAs are in place and as well support periodic service review meetings with customers.
• Active participation in Managed Security Services events and shows.
• Customer Delight Index (CDI) / Net Promoter Score (NPS) improvement.
• Customer Security Solutions deployment including but not limited to SIEM solutions, Anti-DDoS solutions, mobile device management.
• Content engineering - analyzing, designing, developing and delivering solutions to stop adversaries, log management and care of SIEM platform, coordinating and conducting event collection, log management, event management, compliance automation, and identity monitoring activities, incident response.

QUALIFICATIONS

• Bachelor’s Degree in Electrical Eng./Computer Science/ Information Technology (or equivalent) from a recognized university.
• At least one professional Information Security Qualification: CISM/CISA/CISSP/CEH.
• At least 4+ years proven experience with Cyber Security related Standards (ISO 27001, PCI-DSS, etc.).
• Proven experience with GDPR, CBK guidelines on Cyber Security amongst others.
• At least 4+ years of hands on experience in managing Cyber Security related operations.
• Proven hands-on experience with Microsoft, and *nix Operating Systems
• At least 4+ years of advance experience with network security competencies.
• Proven experience in supervising, leading or coordinating teams and managing stakeholders.
• Experience in building and managing a customer / prospects pipeline.
• Thorough understanding of customer service-related performance metrics.
• Proven experience with Cyber Security Technologies.
• Expert level analytical and problem-solving skills are required.
• Good report writing, presentation and communication skills.
• 3+ years hands-on experience working in a SOC environment.
• 1-2 years, experience with SIEM content engineering.

Last Date to Apply: Dec 14, 2022