Program Manager at Innovative Software Technologies Ltd

Detailed Description

• Candidate with minimum 10 years experience in Telecommunications/Information Technology industry

Key accountabilities and decision ownership: Strategy

• Develop, define and implement the overall projects demand management structure & prioritization processes
• To ensure project requests/demand prioritizations are carried out in line with organization’s strategic goals and based on defined parameters
• To initiate, participate and contribute (at a high level) to any ongoing business activity which will affect the projects demand pipeline.
• Build an overall demand pipeline on an annual basis as well as in an ongoing basis (mapped against annual plan).
• Manage list of project demand pipeline on an annual basis as well as in an ongoing basis

Digital Transformation across Enterprise Business

• Oversee all interactions and items driven by Group and impacted stakeholders through managing the output and owning the relationship.
• Contributes to develop the overall EBU strategy and direction through in-depth knowledge and expertise of business improvement drivers / continuous improvement initiatives
• Re-set and rethink our ambition as we progress in the transformation
• Foster and build relationships within Enterprise Business to ensure the readiness, adoption and embedding of a digital change within the areas of impact
• Facilitate best practice sharing and knowledge transfer
• Develop and Implement agile adoption. Foster an understanding of and adherence to agile principles.
• Supporting the Change from a Telco to Techco i.e. digital change management
• Monitor external trends to assess current focus and identify new areas.
• Use techniques that increase collaboration, predictability, transparency and promote a culture of experimentation and innovation

Project Management Operations / Customer Facing

• Manage the EBU programme (consolidation of multiple projects – both strategic and operational)
• Prioritise projects in line with the business strategy and carefully manage the implementation to ensure minimum disruption in the business
• Develop a project dashboard which will outline the key projects in the EBU, status and project risk
• Establish project governance and reporting guidelines to better manage projects in the EBU
• Partner with business leaders at all levels to identify short and long-term divisional and enterprise wide projects.
• Develop and maintain a project and enhancement Methodology aligned with business priority, delivery capacity, technical dependencies and ongoing project portfolio.
• Promoting project management within the organization across waterfall and agile principles.
• Resolve issues and conflicts related to the interdependency of projects
• All processes and procedures of the departmental to ensure proper service delivery and alignment to ISO processes.
• Coordinate the development of SLA between business units and other support functions i.e. Enterprise Technology, Enterprise Commercial, Risk, HR, Supply Chain, Legal and Regulatory

Benefit Management

• Review and assist project teams in developing the Business Case
• Ensure tangible/intangible benefits of projects are identified and documented
• Ensure project KPIs are identified, tracked, and documented
• Ensure benefit registers are updated and documented

Reporting and Dashboard

• Ensure status of all project delivery across all phases, project issues, project risks, and project plans are tracked and communicated
• Ensure resource allocation, utilization, knowledge transition and resource availability are tracked and communicated
• Ensure benefit realization after project implementation