QSSK-CO-Credit Officers at Q-Sourcing Servtec Group

DUTIES & RESPONSIBILITIES:

• Ensuring timely dispatch of monthly statements and invoices to clients.
• Enhance cash flows by ensuring customers comply with the payment plans.
• Ensuring client’s records are organized and well maintained; these include invoices, demand letters, credit appraisal and any other relevant document both routine and confidential in nature.
• Providing departments and branches with information requested for purposes of collection of debt.
• Resolve customer complaints within the stipulated time lines.
• Forwarding all the proposed adjustments for any debtors’ accounts to your supervisor for decision making.
• Reporting any information that will assist in identifying risks that are inherent in advancing credit services.
• Preparing schedules as required including weekly/monthly credit review reports; doubtful/bad debts report; reports on billing, collections and resolutions.
• Ensuring adherence to credit policy.
• Plan and execute customer visits.
• Performing any other duties as may be assigned from time to time.

KNOWLEDGE, SKILLS, AND EXPERIENCE:

• Proven work experience of two (2) years in Relationship management or customer experience fields.
• Added advantage is experience in insurance, lab or medical industry. 
• Bachelors’ degree in any business-related field.
• Demonstrated a high degree of professional competence in debt management.
• Credit Management skills.
• Relationship Management skills.
• Business analysis and reporting skills.
• Excellent leadership and negotiation skills.
• Good presentation and communication skills.
• Must demonstrate proficiency in Microsoft Office.