Senior Advisor-Capacity Building at John Snow Inc (JSI)

General Responsibilities:

• Serve as a representative and brand ambassador of in Supply, including participating in working groups. Give and attend debriefings, conferences, and seminars as a representative and to disseminate our work; debrief and share key information appropriately within the organization. Work with the communications team to promote these activities, affirming inSupply as a strong brand and go-to partner in key domain areas in Sub-Saharan Africa.
• Serve as an activity manager for one or more activity streams, undertaking routine project and budget management, and providing technical leadership to plan and oversee implementation of key inSupply Health activities in Tanzania or Kenya; track and monitor implementation progress, ensuring quality, accountability, and operational efficiency for key deliverables.
• Participate in learning and embrace growth-focused goal setting, be open-minded and willing to do the hard work of real learning and innovation.
• Model inSupply’s culture, values, standards, and critical behaviors to the team.
• Proactively identify opportunities for knowledge management internally and externally to document and share processes, successes and lessons learned.
• Participate in new business and strategy development, and play an active role in growing inSupply’s business and diversifying its portfolio through proposal writing, developing new service offerings, and expanding our network of clients and strategic partners.
• Supervise, manage and mentor staff, and participate in the recruitment of new staff at inSupply Health Tanzania or Kenya.
• Travel locally, regionally, and internationally as needed to guide and support the implementation of organizational and project objectives and deliverables.
• Other duties as assigned

Specific Responsibilities:

• Serve as a subject matter expert and thought leader in workforce development, capacity building, and performance improvement, including instructional and curriculum design, adult learning, and varied training methodologies. Ensure constant scanning of the environment, key players, and trends. Continuously engage with potential and existing customers to be able to evolve inSupply’s understanding of current pain points/problems towards developing robust, innovative, and future-looking approaches, tools, and solutions.
• Standardize the quality of inSupply’s capacity building and workforce development outputs by investing in and institutionalizing relevant and key processes and practices, and by modeling and mentoring the team in the key methods and tools that distinguish inSupply’s brand. These processes and practices include but are not limited to ensuring quality in the development of SOPs, curriculum, and facilitators guides and in conducting workshops and trainings.
• Demonstrate consistency and expertise in applying inSupply’s standard tools and approaches for problem-solving and solution development, including human centered design, adaptive learning and continuous improvement. Lead the way in incorporating these approaches in project and domain workstreams, ensuring a collaborative approach with other domain area teams and across the organization.
• Lead the development, execution of objective and key results (OKRs) of the Capacity Building domain to support organizational and strategic KPIs with a specific focus on workforce development and capacity building as practiced by inSupply.
• Implement individual staff PMPs/OKRs, learning, and development plans to build skills, and provide mentorship for professional and personal development to junior staff.
• Contribute to new business development and growing inSupply’s business with a particular focus on innovations related to the capacity building and workforce development domain that contribute to diversifying the organizational portfolio of clients and pipeline leading to sustainable revenue.

Essential Skills and Qualifications:

• A master’s degree in a health-related field and over 10 years of technical experience in global health, or development.
• Experience building relationships with a variety of partners working in the private sector in Kenya and Tanzania is required. Experience working with such partners in other countries in the region is highly desirable.
• Experience with client relationship management and partnerships with members of the international donor community, including bilateral and multilateral donor agencies and private foundations.
• Demonstrated initiative and leadership skills, including the ability to energize, motivate, and support staff, consultants, advisors, and partners from different cultures and time zones.
• A proven ability to work as a part of a team; a team player with the ability to work well with people at all levels and across functional areas. Must be self-managing of own time and results, clear communicator with a track record of developing processes, building consensus, clarifying expectations, and facilitating decision-making.
• High levels of personal and professional ethics and integrity are required. The ability to assess and manage risks and strong customer service skills is strongly preferred.
• Excellent and proactive oral and written communication, presentation, and organizational skills (both analytical and problem solving) and the ability to distill complex ideas into simple language. The ability to write concise, clear reports is a strong requirement.
• Experience with blended learning models, e-learning platforms, and learning management systems is required; familiarity with content creation systems such as Articulate Rise is desirable
• Ability to travel 40% time, locally, regionally, and internationally.
• Ability to use cloud-based productivity, project management, and database apps — specifically Google Suite, Miro, Zoom, CRM platform, and Slack.
• Fluent in English and Kiswahili, with proficiency in French highly desirable.