Senior Network Administrator at Mastercard Foundation

THE OPPORTUNITY

Reporting to the Lead, Infrastructure Technology, the Senior Network Administrator will play a critical role coordinating the design, installation and connectivity of network & security architectures to ensure the stable operation and growth potential of the Foundation’s IT infrastructure assets. Responsible for providing extensive technical expertise in all network/communications hardware, software, security, and operational components across multiple communications platforms. This role will also work externally facing with The Mastercard Foundation’s external partners and technology providers.

WAYS YOU CAN CONTRIBUTE

• Design and implement best practice solutions for short and long-term strategic plans to make certain network capacity meets existing and future requirements.
• Monitor and analyze network performance across the organization’s LANs, WANs and wireless deployments, ensuring the stable operation and efficient performance of company networks, including remote access and security perimeter.
• Conduct research on network products, services, protocols, and standards in support of network procurement and development efforts. Evaluate and recommend for purchase networking hardware and software products.
• Perform on-site analysis, diagnosis and resolution of complex network and security problems for a variety of end users and recommend and implement corrective hardware and software solutions, including off-site repairs.
• Develop and implement policies, procedures and associated training for network resource administration and appropriate use along with establishing connectivity and uptime service level agreements.
• Provide off-hour support on a rotation basis for the corporate network infrastructure (LAN/WAN/VoIP/Network Services/etc) and security.
• Work closely with the Lead IT to implement proactive approaches to monitoring and reporting on network services that maximize uptime, reliability, visibility, and overall improvements to the user experience.
• The Partner will have the opportunity to influence network and infrastructure decisions and be the voice of the end users within the technical meetings and will also serve as the touch point for staff for issues with local suppliers like Mobile Service Providers or hardware resellers.
• Monitor IT services to ensure they are consistent, reliable, and securely delivered through active monitoring of error logs and user-reported issues.
• Support and monitor local vendors contract and service levels provided to the Staff members. Ensure Staff are satisfied with local technology service providers.

Who You Are

• Bachelor’s degree or diploma and/or certificate in IT-related fields, or in another field but with deep technical knowledge of network administration or equivalent experience.
• 5+ years’ relevant experience supporting network infrastructure and telecommunications technologies, including vendor management, legacy system transformations, and technology hardware evaluation and implementation.
• Possesses a senior level of network and infrastructure expertise coupled with a high degree of business acumen to understand business strategy and initiatives and relate it to technology needs.
• Experienced in networking and systems administration with exceptional analytic and troubleshooting skills for solving problems.
• Previous experience analyzing KPIs that measure infrastructure capacity and performance is an asset.
• Ability to manage vendors and ensure quality and SLA standards are being met.
• Identify opportunities for efficiencies and cost reductions through new technology and/or the leveraging of technology across the organization.
• Experience working with traditional on-premise and cloud networking & telecommunications technologies.
• Advanced knowledge and certifications relating to LAN technologies and hardware including switching, routing, wireless and unified communications, ASA, and ISE; DNS/DHCP, SD-WAN and threat protection/prevention. Protocol analysis, and application performance management considered an asset.
• Advanced knowledge of Fortinet solutions – Fortigate, Fortiswitch, Fortiwifi, Fortimanager, Fortiauthenticator and Fortimail.
• Curious and passionate about how existing and emerging technologies and service providers can be utilized to improve existing user experience.
• Excellent customer service skills, self-motivated with strong attention to detail.
• Effective priority management skills with the ability to work well in a high-pressure environment.
• Ability to translate complex technical terminology into a user friendly, understandable, non-intimidating format.
• Ability to work in a team environment.
• Ability and availability to provide extended hours and off-hour support.
• Possess good communication (written & verbal) and presentation skills with the ability to articulate information to a variety of constituents across cultures
• Exceptional analytic and troubleshooting skills for solving problems with efficiency and calm.
• Demonstrates strong communication, presentation, and negotiation skills in complex environments with an aptitude for diplomacy.
• Intellectually curious and flexible, is comfortable with ambiguity and high level of stress.
• With strong ability to proactively address issues, a self-starter, and a self-learner.
• Vendor management and negotiation skills. Experience managing technology services providers is an asset.
• Possesses a global mind-set and professional maturity and demonstrates sensitivity to working within different cultures.
• A team player who can work in a fast paced, ever-changing environment.
• You have a commitment to the Mastercard Foundation’s values and vision
• Ability to travel occasionally to attend meetings and conferences as required

Deadline for Applications is  June 24, 2022