Senior Research Executive, CI at NielsenIQ

Job Summary:

1. To manage multiple client account teams within a country, region, or area with the aim to enhance and develop relationships with assigned and prospective clients resulting in achieved revenue target and customer satisfaction.
2. To be responsible for client management and for handling projects.
3. Preparation of proposals to the client through to final tabulations and/or reports/ presentations.
4. Responsible for regular client engagement and be the Insights partner
5. Direct line report team management

Client Servicing

1. Maintain an accurate, complete, up-to-date and insightful client business profiles to be shared with senior management
2. Assist senior staff in delivering quality services to clients and ensure the services provided to clients are timely and precise according to client business needs and specifications and at the same time meeting the company's quality standards
3. Assist in sales activities in conjunction with senior staff in terms of preparation of proposal and credential presentations
4. Communicate client needs to appropriate team members
5. Provide "in office" research, administrative and operational support to senior staff
6. Be directly accountable for work conducted for their nominated clients in terms of analyses, charting, etc

Functional /Technical

1. Maintain accurate and up-to-date knowledge on research techniques and applications
2. Provide value-added analyses and respond to special requests
3. Integrate multiple data sources to answer business issues
4. Perform quality checks on all reports for alignment to request, accuracy and correctness
5. Ensure standard operating procedures within area of responsibility are observed
6. Recommend improvements in work processes within area of responsibility

About You

1. Curiosity drives your interest in what moves the market.
2. You find potential in percentages.
3. Managing time and deadlines comes naturally to you. You’re known for your impeccable organization. Connecting with clients matters to you, and that motivates you to sift through data for a new angle. You can identify the narratives behind numbers, and you’re always looking for what’s next. 

Qualifications

1. Bachelor’s Degree in any major from reputable University
2. Minimum 2 to 5 years of working in market research agency or FMCG
3. Knowledge of research techniques and methodologies, also statistics and multivariate analysis will be an added advantage
4. Proficient in Microsoft Excel & Powerpoint and/ or Google Spreadsheet & Slides
5. Good client service skills and able to communicate and write effectively in English