Supervisor-Manned Security Services. at G4S

Job Introduction:

Reporting to the Customer Service Manager /Operations Manager, the Supervisor will supervise Site In-charges and Guards to ensure the timely and efficient delivery of the Manned Security Service.

Role Responsibility:

Ensure the physical presence of guards at respective posts

• Confirm that all posts under his/her jurisdiction are adequately manned as per the contract requirement in terms of correct number and rank
• Confirm that the guards are physically fit and in a sober state of mind when reporting on duty
• Ensure guards sign on posting sheets to confirm presence
• Confirm that guards report on time and do not leave their posts uncovered

Ensure proper turn out of guards

• Inspect that all equipment is present and serviceable as per the site requirements (as listed in the site instructions). 
• Inspect the appearance of the guards to confirm that they are smartly dressed in full G4S uniform

Implement labour efficiency controls

• Accurately capture time and attendance in the posting sheets
• Implement the guards’ duty roster and ensure that guards take their weekly off duties and annual leave as scheduled
• Ensure that posts and assignments are optimally covered with the right numbers of guards and ranks

Promote conducive work relationship

• Hold brief/debrief sessions with guards on a  regular basis and execute conflict resolution among the guard force
• Discuss any problems / issues with the guards and provide feedback regarding previous issues raised.

• Escalate any unresolved problems/ issues to the CSM /Ops Manager in a timely manner.
• Ensure high level of staff motivation and performance that meet G4S standards

Ensure maintenance of proper customer service levels

• Liaise with the client at a lower level. Any issues that cannot be immediately resolved should be noted and escalated to the CSM/Ops Manager
• Confirm that the guards understand and perform as per the customers’ expectation
• Properly introduce guards to the client before they are posted
• Induct any newly posted guards and ensure that they understand and perform their duties as per the assignment instructions of their respective posts
• Continuously carry on-the job training of the guards to improve their performance
• Provide training i.e. communicate a toolbox talk, refresher training, etc.
• Review the occurrence book (OB) and registers, make an entry detailing the time of the inspection, findings, and actions taken.

Ensure proper health and safety in work environment

• Perform a site walkthrough to identify hazards and appropriate controls. Hazards that cannot be immediately resolved should be noted and escalated to the CSM/Ops Manager
• Review the site risk assessment / perform an audit once a month. Any changes to existing risks, or any new risks, should be noted and escalated to the CSM /Ops Manager
• Ensure that all assignments in the area have post instructions and emergency procedures
• Ensure strict compliance with the G4S golden rules, minimum standards and all related policies
• Implement health and safety initiatives at the lowest  level
• Report incidents to the CSM/ Ops Manager in a timely manner
• Ensure that there is a fatigue management plan is in place where necessary e.g rotation

Knowledge and Qualifications

• Minimum –  Form four with KCSE Certificate D+
• Minimum certificate course in business management
• Computer skills are of added advantage.
• Riding Skills – At least 5 years active riding experience with a clean license.

At least 5 years as a supervisor in operations preferably security industry

Technical Skills

• Basic Microsoft Word
• Basic Microsoft Excel

Behavioural Skills – Support

• Understanding the organizational environment
• Understanding the organization’s goals and objectives
• Dealing with changing circumstances
• Supporting and working with others
• Delivering objectives
• Dealing with complexity
• Acting professionally
• Deliver great customer service
• Sharing and co-operating