Technical Services Coordinator at Identigate

JOB RESPONSIBILITIES

• Act as a liaison between technical staff (engineers, technicians) and other departments (sales, customer service) to ensure clear and timely communication.
• Manage and maintain project documentation, including schedules, reports, and inventory.
• Create presentations and other materials to support technical projects and staff.
• Provide basic technical support to clients and colleagues, or coordinate with engineers for complex issues.
• Schedule meetings, appointments, and travel arrangements for technical staff.
• Assist with maintaining an organized and efficient technical workspace.
• Perform other duties as assigned.

KEY COMPETENCIES

• Minimum of 2 years of experience in a technical or customer service environment.
• Strong organizational and administrative skills with a keen eye for detail.
• Excellent communication and interpersonal skills, with the ability to build rapport with a diverse group of people.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• A willingness to learn and adapt to new technologies.

Bonus Qualifications:

• Experience working in a technical environment (for an IT services/Solutions Organization.
• A strong understanding of ICT Industry technical concepts
• Project management experience.

ORGANIZATIONAL ALIGNMENT

• Reports to the Executive Leadership Team
• Works closely and collaboratively with the Technical and Product Teams

ACCOUNTABILITIES AND PERFORMANCE MEASURES

• Accurately maintains task details and reports on the same on a weekly basis.
• Maintains timetables and ensures all deadlines are met. Must be flexible and display initiative in working on new tasks.
• Keeps an accurate record of projects’ status and informs supervisor of any delays or key issues.
• Administrative tasks are accomplished carefully and thoroughly, with appropriate questions asked when necessary to ensure that the job is done correctly.
• Meets all deadlines as indicated by the immediate supervisor