Jobs at Corporate Staffing

Our client is reputable FMCG Distributor in Central is looking to hire a Customer Service & Digital Marketer who will be responsible for the following:

Duties & Responsibilities

• Call customers to get their feedback on the Company’s products and services
• Introduce new products to new and existing clients
• Resolve customer complaints within the given timelines
• Keep records of customer interactions, transactions, comments, and complaints
• Carry out client visits to obtain first-hand information of their experiences on products and services.
• Solve customer issues while on customer visits and escalate as necessary to ensure customer satisfaction.
• Engage customers through tele-sales, generate leads and handover to the sales team
• Analyze customer data, including social media interaction and physical visits
• Create a calendar of events and capitalize on social media events to boost sales.
• Create social media content utilizing a variety of media creation tools in line with current industry best practice
• Define, monitor, and update social media key performance indicators
• Grow and expand the Company’s social media presence into new & emerging social media platforms
• Prepare and share a weekly marketing reports
• Create marketing strategies for bulk-SMSs marketing
• Be aware of both upcoming and future events and capitalize on these to increase sales

Qualifications & Requirements

• Degree in Communication/Public Relations or related field.
• 3-5 years work experience gained in the FMCG industry in customer service/public relations/communications with social media marketing exposure
• Proficient in graphics & design tools for use in creation of social media content is a MUST.
• Excellent skills in creating, writing, editing (photo/video/text) content
• Proficient in the use of key social media marketing tools
• Impeccable communication skills both verbal and written
• Strong analytical and interpersonal skills
• Ability to build and maintain good customer relationships
• Ability to multi-task, prioritize, and manage time effectively
• Ability to maintain high standards of professionalism at all times
• Ability to work in a team or as an individual with minimal supervision
• Proficient in Microsoft Office and its components

How to Apply

If you are up to the challenge, possess the necessary qualification and experience; please send your CV only quoting the job title on the email subject (Customer Service & Digital Marketer) to jobs@corporatestaffing.co.ke before 17th November 2023.

go to method of application »

• Managing the marketing budget and ensuring that all marketing material is in line with the brand identity. To be successful in this role, you should have hands-on experience with web analytics tools and be able to turn creative ideas into effective advertising projects.

Responsibilities

• Positive growth of active customer base – E-shop campaigns and Top 10 product and key Business code performance – Achieve set targets.
• Develop strategies and tactics to get the word out about our company and drive qualified traffic to our front door.
• Deploy successful marketing campaigns and own their implementation from ideation to execution.
• Experiment with a variety of organic and paid acquisition channels like content creation, content curation, pay-per-click campaigns, event management, publicity, social media, lead generation campaigns, copywriting, and performance analysis.
• Produce valuable and engaging content for our website and blog that attracts and converts our target groups.
• Build strategic relationships and partner with key industry players, agencies, and vendors
• Prepare and monitor the marketing budget on a quarterly and annual basis and allocate funds wisely.
• Oversee and approve marketing material, from website banners to hard-copy brochures and case studies.
• Measure and report on the performance of marketing campaigns, gain insight and assess against goals.
• Analyze consumer behavior and adjust email and advertising campaigns accordingly.

Requirements and skills

• BSc/MSc degree in Marketing or related field.
• Minimum 5 + years in solid marketing and content creation.
• Solid knowledge of website analytics tools (e.g., Google Analytics, Net Insight, Omniture, Web Trends).
• Demonstrable experience in marketing together with the potential and attitude required to learn.
• Proven experience in identifying target audiences and in creatively devising and leading across-channels marketing campaigns that engage, educate, and motivate.
• Experience in setting up and optimizing Google Adwords campaigns.
• Numerically literate, comfortable working with numbers, making sense of metrics, and processing figures with spreadsheets.
• A sense of aesthetics and a love for great copy and witty communication.
• Up-to-date with the latest trends and best practices in online marketing and measurement.

How to Apply

If you are up to the challenge and possess the necessary qualifications and experience; please send your CV only quoting the job title on the subject (Senior Marketing Executive – Tools Distribution) to jobs@corporatestaffing.co.ke before 25th November 2023.