Jobs at SunCulture Kenya Ltd

About the role:

The Financial Planning & Analysis Associate will be exposed to, and assist with, various financial reporting & data analysis tasks to support major decisions of Sunculture’s leadership team. The Financial Planning & Analysis Associate will work directly with, and support, the FP&A team in financial reporting, forecasting, budgeting, analysis, financial modeling and any other ad hoc activity.

Key Responsibilities:

Analytics

• Analyze current and past trends in key performance indicators including all areas of revenue, margin, expenses, CAPEX, inventory spend, and the Pay-As-You-Go credit portfolio and recommend actions for optimization
• Gauge the company’s overall financial health (inclusive of the Pay-As-You-Go credit portfolio), primarily by using key unit economic analyses and credit ratios
• Explore the Company’s Business Intelligence tool (Power BI) and the Business Planning tool to produce actionable reports and insights on the business financial model
• Develop & maintain operational unit cost analysis, Highlight any key deviation from budget with a root cause analysis.

Budgeting & Forecasting

• Adapt/develop high quality, forecast financial models, and analyze the model to improve company performance and support strategic initiative (including debt and equity capital raising)
• Maintain & Update BVA model on a monthly basis, with commentaries on variances
• Support with the annual and quarterly budgeting and forecasting processes
• Integrate impact measurement into our forecasting process

Reporting 

• Collaborate with the MEC team to get accurate & timely financial data
• Produce monthly reports, which include key metrics, financial results, and variance reporting
• Integrate impact measurement into our reporting process
• Identify and drive process improvements, including the creation of standard and ad-hoc reports, tools, and Google sheet dashboards

Qualifications:

• Bachelor's degree in Finance, Accounting, or Economics, are preferred major fields.
• 2-4 years of relevant experience in financial planning & analysis, financial accounting & reporting, cost/management accounting, or other related fields.
• Proficiency with Microsoft Excel & familiarity with data management tools (BI, Tableau, or other Business Objects)
• Excellent analytical, decision-making, and problem solving skills
• Attention to accuracy and detail required

go to method of application »

About the Role

The role requires the individual to have knowledge and experience with troubleshooting, diagnosing, and repairing complex technical issues and to always ensure that all aftersale issues brought to your attention are resolved in a timely manner. The role requires you to be at the forefront of ensuring SunCulture products serve the client at the optimum and in case of an aftersale ensure the best solutions are provided to the customer within the shortest time possible. The engineer will work closely with the Testing and Repairs team and other departments to ensure customer satisfaction, product quality, and continuous improvement.

Key Responsibilities

• Diagnose and troubleshoot complex technical issues related to Sunculture’s products and provide solutions to customers.
• Coordinate with other departments, including R&D, to identify and resolve product defects and quality issues
• Develop and maintain technical knowledge of Sunculture’s products.
• Provide training to other Company stakeholders on product usage, maintenance, and troubleshooting.
• Ensure diagnosis and repair of all products and their accessories that have been assigned to you.
• Evaluate all products assigned to confirm that they are within warranty and if not seek clarity from your manager on the next steps
• Update the ticketing system with the correct status of Customer returns and the Aftersale issues
• Identify solutions to resolve technical aftersale issues and escalate complex product issues
• Complete quality assurance after repairs to ensure the product is 100% functional after repairs
• Documenting all corrective actions taken for each aftersale issue reported and ensuring all repairs done are collected and transported back to the customer.
• Ensure all the set standards operation procedures are adhered to for all product repairs
• Generate monthly product aftersale reports on failure trends

Team Management

• Collaborate closely with all team members to resolve all technical issues
• Provide training to stakeholders as and when needed.
• Manage and resolve all aftersale issues within Same day TAT.

Risk Management

• Be proactive in identifying all product risks based on the aftersale issues reported daily.
• Communicate and mitigate any risk factors that are encountered with the team while at work

Qualifications

• Minimum of 2 years of experience in a technical support role or similar position
• Knowledge of Water Pumps is a plus
• Diploma/Degree in Electrical/ Mechanical/Mechatronic engineering, product design, or other relevant fields.
• Knowledge of product testing and quality assurance processes
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Comfortable with ambiguity in a fast-evolving environment, and able to plan, be organized, and meet deadlines
• Hands-on, detail-oriented with strong execution skills
• Good communication skills and should ensure information communicated is clear and timely
• Independent thinker able to thrive and make decisions in a fast-paced dynamic environment with little direction
• Organized and an expert in time management
• High integrity values with discretion in using budgetary allocation for the department
• A proven ability to work with minimal supervision
• Proactive, collaborative, organized, and curious problem solver with a “can-do” attitude