Job Purpose/Summary
The Aga Khan University (AKU) is building an AI-enabled product to address the challenges of low- and middle-income countries (LMICs). While working under the office of the Chief Data Innovation Officer the job holder will be a strategic and execution-focused Senior Product Manager expected to lead the development and delivery of Afya Gemma.
Reporting to the Chief Data Innovation Officer, the incumbent will be responsible for leading and managing the full product lifecycle for Afya Gemma—from vision and strategy to delivery, iteration, and scale—while supervising a multidisciplinary team, managing budgets, allocating resources, assessing risks, and ensuring accountability to funders and institutional stakeholders.
He/she will work closely with data scientists, clinicians, engineers, designers, researchers, and external advisors to ensure the product meets its mission of enabling equitable, high-quality healthcare.
Key Roles and Responsibilities
- Define and evolve the strategic vision for Afya Gemma, prioritizing impactful healthcare use cases in LMICs.
- Provide day-to-day supervision, mentoring, and performance feedback to a multidisciplinary team of data engineers, data scientists, UX developers, clinicians, product marketers etc. Ensure clarity of roles, professional development planning, and collaborative team culture.
- Lead sprint planning, backlog management, and coordination across AI, engineering, design, clinical, and research teams. Supervise cross-functional staff and support performance alignment.
- Conduct user interviews and field testing with healthcare workers, clinicians, field staff. Integrate feedback into product design.
- Define model capabilities, safety thresholds, and data requirements specific to Afya Gemma.
- Develop launch strategies, training materials, and user onboarding journeys tailored to diverse personas and different geographies.
- Provide regular updates to funders, ensuring milestones, reporting, and deliverables are met.
- Define and track KPIs (e.g., health worker efficiency, decision confidence, data coverage) to assess real-world impact.
- Ensure responsible AI practices in the design and deployment of Afya Gemma, aligned with global health and data ethics standards.
- Develop and oversee product budgets; allocate resources efficiently across product functions and phases. Monitor burn rates and adjust forecasts with the finance team.
- Identify product, operational, or delivery risks early. Develop mitigation plans and communicate contingencies to leadership.
Relevant Experience and Qualifications
- Bachelor’s degree in Public Health, Computer Science, Product Design, or a related field
- A master’s degree in a relevant field is preferred
- 5+ years of product management experience, ideally in digital health, AI, or LMIC-focused tech.
- Proven experience translating user needs into product decisions.
- Proven experience supervising multidisciplinary teams and delivering on complex, multi-stakeholder projects.
- Familiarity with GenAI, LLMs, or decision support systems is a strong asset.
- Excellent communication and cross-functional collaboration skills.
- Comfortable working in agile environments with distributed teams.
- A proven track record in building and shipping successful analytics software products at scale at a high-growth, high-tech company
- Strong sense of ownership and growth mindset.
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Job Purpose/Summary
The Aga Khan University (AKU) is building an AI-enabled product to address the challenges of low- and middle-income countries (LMICs). The office of the Chief Data Innovation Office (CDIO) is seeking a multidisciplinary contributor to drive product storytelling, content creation, project coordination, and product marketing strategy in close collaboration with data scientists, designers, engineers, and academic stakeholders.
The Product Marketing Associate is a multi-pronged role that combines content creation, project management, and product marketing. The incumbent will shape compelling content aligned with the GenAI product’s capabilities, manage internal workflows to ensure timely delivery, and amplify the product’s voice externally through digital and strategic marketing. This role will directly support user adoption, stakeholder trust, and visibility for AKU as an AI leader in the Global South.
Key Roles and Responsibilities
- Collaborate with GenAI developers and researchers to translate features and insights into accessible, engaging formats (e.g., use cases, tutorials, blog posts, demos, scripts).
- Support sprint planning, maintain task boards, and ensure cross-functional alignment across science, engineering, and UX.
- Develop messaging frameworks, launch communications, demo scripts, and product briefs for GenAI capabilities.
- Create digital and multimedia assets to communicate product value across channels; track performance metrics.
- Plan participation in strategic events, prepare messaging, track outputs.
- Monitor reach and resonance of all messaging using metrics like NPS, traffic, shares, citations.
Relevant Experience and Qualifications
- Bachelor’s in Commerce, Business Administration, Product Design, or related; Master’s a plus.
- Relevant experience in an equivalent role is a plus.
- Experience building compelling content.
- Experience with AI/tech products, especially GenAI, NLP or data tools.
- Exceptional writing and storytelling skills.
- Familiarity with content analytics, stakeholder engagement, and design collaboration tools (e.g., Figma, Jira, Notion.
- Understanding how users experience analytics and the ability to simply complex concepts into consumable bite size pieces.
- A good understanding of analytic Gen AI products and their go to market models.
- Know how to build the full product by producing webinars, guides, in-app messaging, educational videos, educational resources, and demos.
- An ability to define and prioritize initiatives while working cross-functionally, and managing stakeholder relationships.
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