Job Opportunities at Koko Networks

What You Will Do

• Troubleshoot end user issues
• Carry out hardware repairs with support from ICT technicians.
• Development and conducting of company wide device maintenance schedule
• Install and configure software and hardware (printers, mobile scanners etc.)
• Perform troubleshooting, repairs and data restoration
• Respond and resolve ICT helpdesk tickets
• Providing technical assistance for questions and problems
• Setup and deployment of Mobile devices
• Collaborate with other professionals to maintain standards and functionality.

What You Will Bring

• Have a minimum of BSc in information technology or computer science
• Ability to troubleshoot and repair issues
• Strong communication and interpersonal skills
• Excellent organizational and coordination abilities
• Critical thinker and problem-solver
• Certifications in IT related courses is an added advantage

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What You Will Do

• Work closely with business units to gain a thorough understanding of their set-up, needs, processes and technology
• Build models to identify trends, forecast performance, and identify improvements to company strategy, products, and operations across business areas
• Design, run and communicate data-driven insights that influence commercial and operating strategy
• Design and prepare company dashboards and other key stakeholder reporting
• Design and develop automation tools to streamline day-to-day activities
• Ensure consistency, accuracy and overall integrity of business metrics
• Develop and maintain analytics documentation, training material, best practices and overall data toolkit
• Lead, train and develop a cross functional team of analysts

What You Will Bring to KOKO

• Bachelor’s degree, ideally in Computer Science, Math/Statistics, Engineering, or Business
• 12+ years of experience in a data analysis, consulting or other quantitatively rigorous role
• Strong background in people management and having built successful high performing teams in their previous roles
• Strong aptitude for project management, including ability to balance and rebalance priorities, clarify stakeholder requirements, lead cross-functional efforts, pay keen attention to detail and keep deliverables on schedule
• Familiarity & facility with analytics platforms such as Tableau, Domo, or Looker
• Coding experience in SQL, Python, Excel, and advanced statistical methods
• Well developed communication skills, especially on technical subjects, adaptable to suit business and engineering audiences as appropriate 
• Comfort working in a fast-paced, high-growth environment, ideally with prior experience at a growth-stage startup or multinational corporate as a data leader and business partner
• Strong interpersonal skills and ability to bridge gaps across cultures and backgrounds
• Unquestionable integrity and ability to embed company culture and values within teams