Job Opportunities at Wasoko

Job Profile: Marketing Insights Data Analyst

• We are currently seeking a skilled Marketing Insights Data Analyst to join our team at Wasoko. In this role, you will be embedded in our Business Intelligence team, and serve as a strategic partner for our Marketing, Customer Insights and Customer Support teams, providing data-driven insights and intelligence to continuously improve our customer experience and offering.
• Your primary tasks will involve collecting, organizing, and analyzing data from diverse sources, generating valuable insights, and presenting actionable recommendations to key stakeholders. You will also drive initiatives aimed at optimizing operational excellence and revenue growth.

Responsibilities:

Data Collection and Analysis:

• Gather, clean, and organize customer data from various sources, including surveys, feedback, and transactional data.
• Employ analytical techniques such as trend, pattern, and root cause analysis to identify issues and propose effective solutions.
• Utilize statistical methods and data visualization techniques to effectively communicate insights and findings.

Customer Journey Improvement:

• Analyze customer touchpoints and interactions to optimize the overall customer experience and increase satisfaction levels.
• Develop metrics and key performance indicators (KPIs) to measure customer experience and track improvements over time.
• Analyze and report on key commercial metrics and data trends, extracting practical business insights and recommending actions for driving business growth. Employ new attribution methodologies to analyze customer support channels and customer journey, highlighting trends and opportunities.

Reporting and Presentation:

• Design, implement, and enhance KPI and SLA reports and dashboards for customer support teams.
• Deliver data-driven insights and recommendations to stakeholders, including senior management, marketing, and product teams.
• Translate complex data into clear, concise, and actionable insights that support decision-making and strategic initiatives.

Continuous Improvement:

• Support A/B testing and experimentation methodologies. Conduct in-depth analysis of retention metrics to extract insights and learnings applicable throughout the customer lifecycle.
• Collaborate with relevant teams to monitor customer feedback and sentiment across various channels, identifying opportunities for process improvements.
• Proactively propose innovative approaches and tools to enhance data analysis and reporting capabilities.

Qualifications:

• Bachelor's degree in Business, Statistics, Data Science, or a related field..
• Over 5 years of relevant experience as a data analyst, preferably in the customer experience domain.
• Proficiency in data manipulation, statistical analysis, and data visualization tools (e.g., Excel, SQL, R, Python, Tableau, Power BI).
• Strong analytical and problem-solving skills, with the ability to derive insights from complex datasets.
• Excellent communication skills, with the ability to present findings to both technical and non-technical stakeholders.
• Detail-oriented and highly organized, with the ability to manage multiple projects and priorities.
• Familiarity with customer experience metrics and methodologies (e.g., Net Promoter Score, Customer Effort Score) is a plus.
• Experience with customer feedback management systems or survey tools is desirable.
• Ability to work collaboratively in cross-functional teams and adapt to a fast-paced, dynamic environment.

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Duties & Responsibilities

• Lead efforts to implement sourcing strategies and enforce compliance at the regional level.
• Lead and manage company-wide implementation, deployment and compliance to the procurement processes and tools;
• Rationalize and select suppliers that meet Sokowatch business requirements at the lowest total cost;
• Manage RFI/P, document recommendations and communicate results to vendors;
• Contribute to sourcing activities, procurement projects, vendor management and agreement management;
• Negotiate, implement and review contractual arrangements with suppliers to deliver the company’s cost savings targets;
• Build and maintain mutually beneficial relationships with key vendors within the category group;
• Suggest and implement necessary tools and contribute consistently towards expenses reduction;
• Lead and ensure the effective achievement of functional objectives of procurement by managing performance, developing and motivating team, so that their individual and collective performance is of the required standard and meets the current and future needs of the business;
• Contribute to maintaining internal control standards and implementation of all audit recommendations.
• Responsible for providing support, training, and guidance to junior and/or new team members. As well as coaching and motivating local operations buyers in the achievement of their objectives
• Identify, achieve and report on cost savings and value targets for all inventory buying activities

Requirements:

• Required: 5- 8 years of experience in a similar role
• Preferred: Strong background as a Procurement Specialist managing CAPEX and OPEX
• Bachelor degree, preferably in Supply Chain Management, Engineering, Finance or Statistics
• Ability to work efficiently and independently in a fast-paced sales environment
• Demonstrate deep knowledge of procurement processes and procedures with a strong bias for project management
• Strong data analysis and superior organizational skills,
• Strong oral, written communication & presentation skills
• Willingness to travel for work across East Africa
• Must love working with people and cross-cultural teams

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Role: Category Management Buyer

• Currently, the indirect procurement is characterized by a high spend but decentralized departmental based sourcing, across multiple categories. As the business grows and spending increases, there is a need for us to break down the function into sub categories, in order to deliver value for the business.

Objective:

• To develop a robust function that will put a strong focus and leverage synergy across all business units and thus enable Sokowatch maximize its purchasing power across while being compliant
• Review spend that is not currently managed via a defined category management strategy.
• Manage sourcing process spend categories which have previously been un-managed and fragmented

Duties & Responsibilities:

• Partner with stakeholders to understand business needs and specifications for assigned for logistics, fleet and warehouse
• Develop a supplier pipeline that aligns with business strategy; ensure lowest cost, best quality, and on-time delivery.
• Develop and implement category plan in collaboration with user team members, including strategic business relationship approach, supplier sourcing strategy/ plan, potential negotiation methods and long-term business needs.
• Conduct the procurement life cycle from request submission through contract filing, including, but not limited to, cost analysis, negotiating contracts renewals, and overseeing contract review, approval, exception processes, and exit process.
• Develop and implement Service Level Agreement (SLA's) based on evolving business needs. Monitor supplier performance/ compliance; troubleshoots problems to mitigate risk and improve performance.
• Regularly evaluate supplier offerings, usage and category spend; identify opportunities to reduce cost and improve performance; provide recommendations that support the business' strategic goals and plans.
• Manage supplier communications, including, but not limited to, RFx process: Request for Information (RFI), Request for Proposal (RFP) and Request for Quote (RFQ);
• Stay current on industry technologies, trends, and strategies in Fleet and warehouse sourcing
• Conduct supplier research and analysis, including supplier diligence (compliance/ risk assessment, performance and product offerings),
• Assist suppliers and other customers (internal and external) by answering questions related to sourcing and procurement processes, procedures and services.
• Other duties as assigned.

Requirements:

The successful candidate will possess:

• Minimum 5 years of experience in procurement or logistics, involved in the development and execution of Warehouse, Logistics and Fleet buying strategies
• Bachelor's degree required, preferably in Logistics, Supply Chain, or Business Administration.
• Ability to work both independently and in a team environment.
• Understanding of how to manage contract terms and how to negotiate the best contracts within the logistics industry
• Proficient in MS Office, Word, Excel, PowerPoint,

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Responsibilities:

• Procurement Management: align procurement plan with the contracting strategy and liaising with the procurement head on a regular basis to ensure maximum optimization and profitability of supplier contracts
• Claim Management: track all contracts and ensure achievements of favorable terms and conditions including JBP, back margins and rebates
• Dispute management: Manage all supplier disputes and involve internal stakeholder like sourcing, finance, legal ..etc when necessary
• Lead supplier evaluation process and work closely with supplier and internal stakeholders to improve their performance
• Provide recommendations and innovative approaches to manage supply risks opportunities
• Keep register of all supplier contract and ensure they are renewed on timely basis
• Work closely with the replenishment manager to ensure rebate targets are reached and alert procurement head of any potential risks in terms of supply or supplier deficiency
• Manage small team of contract associates to ensure contract strategy is well communicated and implemented by all internal and external stakeholders

Requirements:

• Bachelor degree in BA, supply chain management or any relevant discipline
• Demonstrate track record in contract negotiation and management in E-commerce/FMCG or adjacent industry
• Comfortable with planning, analysis and managing process and commercial considerations.
• Previous experience in team management experience within Supply Chain related function
• Experience with software packages including Microsoft Office