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Safaricom is the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects.
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Job Description
The Position holder will report to the COE Lead – Customer Privacy and the role purpose will be:
- Mission: Embed company-wide data privacy compliance in order to guarantee safety and security of customers resources.
- Review and offer advice on data governance, processing activities and/or data breaches for Safaricom Plc
- Monitor compliance with applicable national and international laws and regulations pertaining to data protection and privacy
- Provide advice on the implementation of appropriate policies and guidelines to establish and maintain data protection compliance
- Contribute towards establishing a strong culture of data protection across stakeholders through carrying out appropriate training and awareness
Job Responsibilities
- Identify, evaluate and maintain records of Safaricom Plc’s data processing activities, in conjunction with subsidiary management as appropriate
- Provide advice and conduct Data Protection Impact Assessments (DPIAs) as required
- Monitor data management procedures and ensure privacy compliance within Safaricom Plc and group companies
- Share advice and guidelines for implementing privacy by design and privacy by default in all products and systems
- Ensure all queries from data subjects seeking to exercise their rights are responded to within required timeframes
- Update detailed guidelines via data protection policies as required
- Plan and conduct annual training and tailored awareness programmes for stakeholders
- Conduct ISO risk assessments on the organization’s privacy programme in accordance with the integrated framework
- Certification and maintenance of ISO 27701 PIMS programme
- Close all gaps identified through internal and external reviews
Qualifications
- Legal, business or IT security degree
- 2 - 5 years of experience in data protection, compliance, security and legal compliance/audit
- Privacy certifications such as CIPP/E, CIPM and ISO 27701 an added advantage
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About the Role
The job holder will take end to end program ownership for the M-Pesa Africa Compliance Program by monitoring and reporting results of the compliance efforts of the business and in providing guidance for the senior management team on matters relating to compliance. The Job holder, together with the Risk and Compliance Director, is authorized to implement all necessary actions to ensure the achievement of the objectives of an effective compliance program using a risk based approach. In addition to the above, they will ensure that M-Pesa Africa activities, products and services are compliant to regulations and policies across the M-Pesa markets.
Responsibilities
- Hold extensive senior-level engagement with Policy and Compliance Champions (Nominated at functional level) and other key stakeholders throughout M-Pesa Africa and the local markets;
- Apply strong change management and interpersonal skills to influence those Senior-level stakeholders to drive behavioral change in the area of compliance and continuous assurance and Controls monitoring, in order to ensure MPESA Africa is operating a world-class compliance function;
- Design, develop and implement Compliance Policies and Procedures;
- Manage the Compliance and CACM programs;
- Report on the state of M-PESA compliance with the control management and other policies and regulations governing the organization on a quarterly basis;
- Deliver the M-Pesa Africa Compliance Program through leading and developing a team of Compliance Champions nominated from across the business;
- The job holder will coordinate M-Pesa compliance best practice sharing across the various M-Pesa markets in Africa;
- Collaborate with the Compliance Centre of Excellence across the different markets;
- Conduct risk assessments on products and services rolled out by M-Pesa Africa.
Programs managed by the Senior Compliance Manager include, but are not limited to, Enterprise Risk Management, Ethics Management and Data Privacy.
Qualifications
- A graduate degree preferably in Business, Law, or IT;
- Professional certification in Risk Management or related fields such as CISA,CPA, ACAMS (K) or equivalent;
- At least 10 years of proven experience in Risk Analysis in a Financial Services environment;
- Ability to analyze significant amounts of data and information and distill it to the key points in analyzing risks in a given situation;
- Highly developed interpersonal and communication skills;
- High level experience and skills working with stakeholders;
- Strong background in Auditing, Accounting or Legal.
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Job Description
Reporting to the Chapter Lead- Fraud Investigations, the role holder will be responsible for analyzing complex data sets, generating insightful reports, and providing actionable recommendations to drive business decisions. This role requires a strong analytical mindset, proficiency in data visualization tools, and the ability to communicate findings effectively to stakeholders.
Job Responsibilities
Data Collection & Management and analysis.
- Gather, clean, and maintain large datasets from various sources.
- Ensure data integrity and accuracy through regular audits and validation processes.
- Analyze trends, patterns, and anomalies in data to identify opportunities for improvement.
- Utilize statistical methods to interpret data and generate meaningful insights.
Reporting.
- Develop and maintain detailed regular reports and dashboards to track key performance indicators (KPIs).
- Create ad-hoc reports as requested by management or stakeholders.
- Create reporting templates for statutory reporting e.g CBK, BARC ETC.
- Can identify opportunities in collaboration with Stakeholders to minimize manual handshakes of data and reports.
- Ability to design practical automated solutions.
Data visualization
- Use data visualization tools (e.g., Tableau, Power BI) to present data in a clear and compelling manner.
- Design and implement interactive dashboards that facilitate data exploration.
Customer Obsession
- Deepen team connection to our customers and communities.
- Foster authentic relationships with customers and partners that build trust.
- Explicitly take customer-centric decisions and take personal ownership to achieve results.
- Simplify processes through digitization and promote a digital mindset and digital first customer experience.
- Stay focused on the big priorities, know when to make meaningful trade-offs and demonstrate brilliant execution.
Collaboration
- Work closely with cross-functional teams to understand their data needs and provide analytical support.
- Present findings and recommendations to stakeholders in a clear and concise manner.
Continuous Improvement
- Stay updated on industry trends and best practices in data analytic and reporting.
- Propose enhancements to existing reporting processes and tools.
Qualifications
- Bachelor’s degree in Data Science, Statistics, Mathematics, Computer Science, or a related field.
- 2+ years of experience in data analytic or a related field.
- Proven experience with data visualization tools (e.g., Tableau, Power BI) and statistical software (e.g., R, Python).
- Strong analytical and problem-solving skills.
- Proficiency in SQL and data manipulation.
- Excellent communication skills, both verbal and written.
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Job Description
Reporting to the Senior Manager – Core Network Support the position holder shall but is not limited to operation, maintenance, optimization, automation, transformation and implementation of Core Network Equipment & services and Solution design, which involves implementation of SS7, SIGTRAN, RADIUS, DIAMETER and other layer 6/7 services in EPC, 2G/3G/4G/5G, NBIOT, CS and IMS domains
Key Responsibilities
- Responsible for implementation, Operation and Maintenance of EPC, 2G/3G/4G/5G, NBIOT, CS and IMS domains
- Solution design and implementation of SS7, SIGTRAN, RADIUS, DIAMETER and other layer 6/7 services in WCDMA, LTE and 5G & IMS domains
- Translate business requirements into technical solutions using appropriate signaling and (or) routing protocols, and deployment of the same to meet diverse customer requirements.
- Use Signaling information to generate reports required for network and customer data security enhancement, subscriber behavior analysis and signaling network dimensioning.
- Design and implement policies such as gating control, traffic shaping, traffic policing, QoS updates, redirections, header enrichment online/offline charging policies: traffic based, time-based, event-based, etc.
- Keeps current with technological developments with an emphasis on security within the industry. Monitors and evaluates competitive applications and products. Reviews literature, patents, standards, open source projects, and current practices relevant to the solution of assigned projects.
- Assists with the design process and assists in guidance with regards to practices, procedures, and techniques.
- Assists in tracking and evaluating performance metrics.
- Works with Business Agile teams and technology teams to determine if Core Network infrastructure and applications fit specification and technical requirements. Tests and evaluates systems, subsystems, and components.
- Acts as a technical contact and liaison for outside vendors and/or customers.
- Troubleshoots and resolves complex Core network issues.
- Designs and configures Core Network System
Qualifications
- Bachelor’s Degree or Equivalent Electrical Engineering, Computer Science, Information Systems or related certification
- At least 6 years related experience.
- Strong understanding of Telco Signaling protocols (Diameter and SIGTRAN protocols including SCCP)
- Knowledge of routing and switching technologies , strong analytical and troubleshooting skills, and a commitment to excellence.
- Experience in managing complex and inter-functional projects.
- EPC, 2G/3G/4G/5G, NBIOT, CS and IMS systems knowledge
- Familiarity with Virtualization & cloud technologies
- Possess creative ability, credibility, self-confidence and independence.
- Able to work under pressure, make priority decisions and multi-task.
- Knowledge of DevOps automations tools & scripting, Programming in Python is an advantage.
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Job Description
Reporting to the Head of Digital Services, the role holder will be responsible for driving the development, implementation, and revenue growth of Value-Added Services (VAS) by identifying market needs, managing partnerships, and delivering customer-centric solutions aligned with the company’s strategic objectives.
Key Responsibilities:
- Define and execute the VAS business strategy to enhance customer experience and maximize revenue streams.
- Analyze market trends, customer behavior, and competitor activities to identify opportunities for innovative VAS offerings.
- Develop, launch, and manage VAS products and services, ensuring timely delivery and high-quality standards.
- Work closely with technical teams to ensure smooth integration and operation of services.
- Drive revenue and profitability of VAS services by developing monetization strategies and optimizing pricing models.
- Monitor performance metrics and implement initiatives to achieve business targets.
- Identify and negotiate with third-party vendors and partners for content, technology, and service delivery.
- Enhance customer engagement and satisfaction through innovative and user-friendly VAS solutions.
- Ensure all VAS products and services comply with regulatory requirements and industry standards.
- Lead, mentor, and manage the VAS team to foster a high-performance culture.
Key Qualifications and Skills:
- Bachelor’s degree in Business Administration, Marketing, Telecommunications, IT, or related fields.
- MBA or equivalent postgraduate qualification is a plus.
- 5–8 years of experience in commercial product management, VAS, telecommunications, digital services, or a related industry.
- Proven track record in product development, revenue management, and partnership management.
- Strong understanding of VAS ecosystems, mobile technologies, and digital content platforms.
- Proficiency in data analysis and business intelligence tools.
- Excellent leadership and team management abilities.
- Strong negotiation, communication, and presentation skills.
- Innovative, customer-focused, and results-driven mindset.
Method of Application
Use the link(s) below to apply on company website.
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