Vacancies at Kenya Airways

Brief Description

Job Purpose Statement: The overall purpose of this role is to ensure compliance to legal and regulatory requirements by providing training on applicable aviation health matters across KQ organization and leverage this niche to grow external client base and revenues. Build hands on skills and competence for the medical team while ensuring compliance to regulatory matters and internal safety audits. S/he will be expected to maintain her clinical skills at Pride or our clinics to ensure applicability

Detailed Description

• Clinic Operations and Training Audit
• Medical trainer will be expected to   spend 15% of his time on the medical shop floor at JKIA and Pride Clinic to provide clinic care and keep himself abreast with evidence based clinical practice and audit aviation health practices on the shop floor
• Continuously embrace current technology to develop e-learning medical platforms as applicable
• Carry out evaluation of AVMED training practices

Training Delivery and Outcome

• Carry out the Pride academy regulatory annual training plans including evaluation and examinations, training reports and certification.
• Analyze medical training needs across the airline and design and implement training plan.
• Prepare learning materials to ensure effective delivery of training.
• Delivery of training of identified organizational staff and partners within the KQ ecosystem.
• Keeping inventory of training materials and servicing of equipment.
• Evaluate impact of knowledge transfer.

 Compliance

• Compliance with aviation regulatory training requirements and industry standards.
• Ensure compliance to KCAA, ICAO,IATA, DOSH, Ministry of health and professional boards/councils’ statutes through implementation of standards and requirements across the organization.
• Prepare for and participate in internal and external training and safety audits.
• Ensure tracking and closure of aviation medical incidents 
• Review, update and present manuals and SOPs for approval.
• Carry out annual occupational health checks across the business as per DOSH 

 Revenue

• S/he is expected to grow medical training business on aviation related health matters from the industry
• Grow Revenue workstream as per budget planning for training on aviation health matters.
• Identify and grow new product portfolio with new business partners
• % crew /staff trained on relevant aviation health matters (IATA Compliance)
• KQ organization wide First Aid Training
• Skills and competence training for medical staff;

 Compliance

• KQ Occupational Health certification for OSHA 2007
• Ensure Implementation and implementation of OH elements of OSHA 2007
• Develop and document training manuals, SOPs , MOMS
• Monitors and ensures training and implementation of new standards

 Revenue

• Grow Revenue workstream for training on aviation health matters
• Identify and grow new product portfolio with new business partners

Job Requirements

• At least a Higher Diploma in Clinical field with valid practice license
• BLS,ATLS / ACLS; AHA certified Emergency Care Instructor
• Instructional Technique; Instructional design; e-learning expertise;
• Minimum 5 years clinical care
• At least 2 years work within the aviation health sector; 3 years training experience in medical and manual development OSH certification F
• First aid training certification
•  KCAA training certification
• Deep insight of the aviation sector

Additional Details

• Aviation Business Acumen and insight as well as experience in the aviation sector
• Auditing and Risk Assessment Skills
• MS Office proficiency
• Excellent communication (both written and presentation) skills

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Brief Description

Job Purpose Statement: The Travel Document Executive is responsible for efficiently managing and processing travel-related documents to ensure compliance with regulatory requirements and facilitate seamless travel experiences for our Guests. This role involves meticulous attention to detail, excellent organizational skills, and a strong commitment to customer service. The Travel Document Executive plays a pivotal role in ensuring the accuracy and timeliness of travel documents, such as passports, visas, and other essential travel papers, while maintaining a high level of Integrity, confidentiality, and professionalism. A travel document executive must provide a safe, secure, efficient and customer focused service in compliance with regulatory requirements, Company’s Policies, and customer airline procedures.

Detailed Description

• Document Verification: Thoroughly review and verify travel documents, including passports, visas, and entry permits, to ensure they meet the necessary criteria for international travel.
• Client Communication: Maintain clear and effective communication with clients to provide updates on document status, resolve queries, and ensure a smooth and stress-free travel process.
• Data Management: Accurately record and maintain client information and document details in a secure and confidential manner(GDPR).
• Problem Resolution: Address and resolve any issues related to travel documents, such as delays, discrepancies, or rejections, by coordinating with relevant authorities and agencies.
• Quality Control: Implement quality control measures to minimize errors and ensure the accuracy of all travel documents processed.
• Deadline Adherence: Prioritize and meet document processing deadlines to accommodate clients' travel plans and itineraries. Seek Clearance from relevant authorities to have offloaded Guests resolved within24hours.
• Customer Service: Provide exceptional customer service by addressing client inquiries promptly and professionally, maintaining a high level of client satisfaction.
• Documentation Updates: Keep abreast of changes in travel regulations and documentation requirements, updating internal procedures accordingly.

 Day to day operations:

•  Provide efficient, high quality customer service in a day-to-day operation for Kenya Airways and Customer airlines at all Customer touch points according to the agreed service level agreements and company policies to delight the customer and improve the overall customer experience at JKIA.
• Disseminate information as appropriate to passengers and 3rd Party service providers to eliminate lapses in service delivery resulting from lack of information.
• Ensure smooth and effective transfer of customers at JKIA.
• Implement departure and arrival processes in strict compliance and accordance to the laid down safety and security procedures and in a timely manner to guarantee consistency in punctuality (OTP, baggage delivery, Meeting and escorting passengers to/from flights, passenger screening/profiling).
• Implement laid down procedures that will enhance accurate flight reconciliation and post departure transmission of messages.
• Maximize revenue through collection of excess baggage charges, change of reservation charges, ticket sales and service charges while maintaining high quality customer service at all touchpoints.
• Ensure systems, equipment and stationery are in working condition and readily available respectively for efficient delivery of passenger handling services in all customer touch points.
• Implement efficient procedures and best practices in document verification in order to minimize risks to the airline without compromising on customer service.
• Provide effective remedial action sin service recovery during IRROPS, Over sales and connectivity planning as appropriate by providing advisory services on reroute options based on documentation.
• Maintain grooming standards as per the corporate uniform guidelines.
• Adhere to KQ WAY best practice implementation principles.
• Provide high quality customer service while profiling passengers.
• Conduct profiling and document check for all passengers boarded on KQ flights and customer airlines.
• Provide first line support on document verification to the rest of the team and across the network.
• Provide information and assistance to passengers who have been denied boarding due to inadequate documents with a recommended resolution time frame of 24hours.
• Ensure prevention of passport and visa fraud in liaison with embassy officials, liaison officers and immigration officials.
•  Follow through with Deportee and Inadmissible handling including interception and investigation.
• Ensure that one is compliant on all mandatory operational training including US Ops and a yearly TDU refresher course

Job Requirements

• O level C plain.
• Experience delivering service in demanding consumer environment.
• Fluency in appropriate foreign languages is an added advantage.
• Knowledge of KQ/Customer airline DCS.
• Minimum 2 years’ experience in airline industry preferably in document verification.

Additional Details

• IT proficiency.
• Communication skills.
• Communication and Interpersonal Skills.
• Experience in Management of Security Operations.