Openings at Telnyx

The Role

As a Messaging Operations Specialist, you'll work in a fast-paced environment as part of a team of engineers and operational specialists to support Telnyx’s SMS/MMS platform.

You'll work with the Product Manager to help onboard new and existing messaging customers, identify and troubleshoot bugs, provide guidance on messaging best practices both from a technical and a regulatory perspective, and ensure operational continuity. You will also manage customer and vendor facing escalations, improve operational processes from a day to day perspective as well as proactively ensuring the highest deliverability for our customers. You'll consistently remain available and responsive, ensuring that the function operates at optimum efficiency.

You will work with a team of in-house and remote team members spanning across multiple time zones. You will establish and maintain key metrics to understand how departmental improvements can be made.

In This Role You Will Need To

• Be responsible for messaging operations - One of the most important processes in telecommunications, as it is often the first impression given to a new potential customer.
• Work in conjunction with carriers and vendors and escalate issues where needed.
• Project manage across different aspects of the operation.
• Develop and manage message deliverability analytics and reporting to present customer insights regularly.
• Work in conjunction with carriers and vendors to ensure SLAs are met.
• Become the go-to SME, working cross-functionally with Product Engineers and the Growth teams to ensure that internal and external product is improved and scaled in line with growth.
• Maintain an elite attention to detail and open communication internally and externally.
• Create, implement and iterate on processes to proactively ensure maximum uptime for our customers.

You May Be Fit For This Role If You Have:

• Have 1+ years of experience in Software Integration Engineering or Technical Support.
• Excellent Analytical skills, with advanced Microsoft Excel and experience with using SQL to run queries.
• Python programming experience to aid in spotting bugs in our microservices.
• You are a technical and process-focused person who loves to build operations that benefit the company.
• Have excellent written and verbal English.
• Have strong follow-through on all projects and proven ability to bring projects to a timely completion.
• Gritty, hard-work and career focused. You love working in a tough and dynamic environment and strive from learning new things.

Bonus Points For

• Having prior experience in CPaaS or Telecoms, or working in globally distributed teams.
• Knowledge of SMPP, VoIP protocols, networking, and telecommunication industry standards is helpful.
• Understanding of tshark, wireshark, tcpdump, dumpcap, mergecap is also a plus.
• Previous experience working with Jira, Zendesk, Intercom, DOMO and/or Tableau

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About Telnyx

Telnyx is a global communications platform and partner that powers carrier-grade services on an in-house built, private, cloud-agnostic IP network. We power voice, messaging, video, wireless, numbering, fax, security, and networking solutions for businesses all around the world. Whether we’re processing mission-critical communications, hosting enterprise-grade contact centers, or powering simple in-app messaging and calling, our APIs make secure, high-fidelity connectivity the new standard. We’re working to democratize worldwide access to real-time communications over the internet.

In This Role, You Need To

• Understand the competitive landscape and identify strategic opportunities and threats.
• Research partner business needs to ensure mutual understanding and pursuit of value-added initiatives and projects.
• Support partner go-to-market strategies and initiatives.
• Seek opportunities to boost incremental sales and develop new sales pipelines through global systems integrators.
• Create and grow a pipeline of new partnership opportunities designed to drive relevance, reach and revenue for our platform: MSPs, ISV/SaaS, GSIs
• Use a systematic approach to establish deep relationships with strategic partners..
• Drive post-close engagement plans for success.

You may be a fit for this role if you have:

• 6+ years of solutions selling, identifying, onboarding and support of business partners for a SaaS, CCaaS, or CPaaS company
• Demonstrated experience of new partners acquisition and growth (Plan & Execution)
• Proven track record of consistently exceeding goals.
• Team player DNA, to work closely with the direct sales and sales engineering teams
• Impeccable written and verbal communication skills. You are a strong listener and communicator.

Bonus Points For

• Paas, CPaaS, CCaaS, or SaaS new business direct sales experience.
• Successfully building relationships with a prime GSI (Deloitte, Accenture or similar).
• Ability to identify and sell C-Level and across Product Development and IT.
• Adaptive and introspective; willing to learn, teach, lead and follow.

How We Work

Telnyx is a diverse, inclusive organization focused on solving problems, building intelligently, and documenting our logic. We’re a CPaaS and networking leader, with industry experts and engineers who have built our cloud-agnostic platform in-house, from the ground up. We’re a concierge customer success team and a 24/7 support team. We’re a communications partner, focused on agile innovation, not a telecom slogged in antiquated processes and anti-competitive regulation. We’re an enterprise-grade conversation enabler, powering the global, enriched, multi-channel communications that today’s customers demand.

We're looking for people with passion, grit, and integrity. We believe in transparency, proactivity, and mutual respect. We provide the high-grade tools that help you do your best work, and keep up the collaborative habits that help everyone stay in the loop. No matter where you're based or which team you’re on, you’re plugged in, supported, and helping to shape the future of communications.

Perks

• Unlimited Paid Time Off (PTO) for full-time and contract employees
• Annual professional development budget
• Home Office Setup Perk
• Volunteer Days
• Top-notch equipment
• Fitness & wellness stipend
• Monthly home cleaning stipend